Front Desk Receptionist

Pediatric Dental office looking for full-time front desk/insurance specialist, Spanish speaking preferred, those with previous experience in dental office front desk management, coding, terminology will be highly preferred.

General Job Duties

• greet patients
• register new patients ,verify and update patient information
• assist patients to complete all necessary forms and documentation & upload into system
• inform patients of dental office procedures and policy
• move patients through appointments as scheduled
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options
• arrange payment schedule with patients
• prepare and mail billing statements
• prepare and send claim forms for dental insurance
• arrange supporting documents for insurance claims
• Reconcile insurance claims on regular basis, follow-up and resolve outstanding claims
• update patient education materials
• maintain a professional reception area
• maintain and manage patient records in compliance with privacy and security regulations
• safeguard patient privacy and confidentiality
• Perform dental assistant duties in staffing emergency situations.

Education and Experience

• general education degree or high school diploma
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance
• Experience working as a dental assistant

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality

Benefits

After specific wait periods, candidate will qualify for medical benefits, 401K with match, sick time, PTO, and bonuses.

Summary

As a Front Desk Dental Office Insurance Specialist, you will be essential in managing patient interactions and ensuring smooth operations within the dental practice. Reporting to the Front Desk Supervisor, your role involves utilizing your medical administrative support and clerical experience to handle insurance claims, patient records, and appointment scheduling. Your strong communication and customer service skills will enhance patient satisfaction, while your knowledge of dental terminology and EHR systems will streamline office processes. Join our dedicated team and contribute to providing exceptional care in a welcoming environment.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person