Front Desk Patient Care Specialist

Front Office Patient Care Specialist

Walnut Family Dental | Corvallis, OR

Not Every Dental Office Feels the Same.

At Walnut Family Dental, we believe people can feel the difference. From the moment someone calls our office until they leave with a healthier smile, our goal is simple: create an experience that is warm, polished, genuinely personal and where patients can tell we have their best interests at heart. We aren't just fixing teeth—we're helping people feel cared for.We're looking for someone who loves people, enjoys solving problems, and takes pride in creating an exceptional experience for every patient. Dental experience is helpful, but character matters more. If you're organized, positive, eager to learn, and excited to serve others, we'd love to meet you.

Our Vision

We improve lives by helping people achieve their dental goals through a seamless, polished experience that exudes warmth and trustworthiness.

Our Core Values

• People Before Teeth: We care about the person before we care about their teeth.
• Earn Trust: We earn trust by being trustworthy—with honesty, accuracy, and follow-through.
• Continuous Improvement: We are always learning, refining our systems, and becoming better.
• Bring Your Best: Our attitude is a choice. We show up prepared, positive, and fully engaged.
• We Before Me: We communicate directly, help each other succeed, and put the team ahead of ourselves.

What You'll Do

• Greet patients with a smile
• Verify patient information and insurance
• Research new patient insurance to accurately breakdown insurance benefits.
• Collect payments accurately and maintain honest, organized patient accounts.
• Schedule efficiently while keeping the day running smoothly.
• Look for opportunities to improve our systems and patient experience.
• Work closely with our entire team to deliver an exceptional patient experience.

The Person Who Thrives Here...

• Naturally smiles when greeting people—and it comes through on the phone.
• Makes people feel welcome within moments of meeting them.
• Treats every patient with warmth, respect, and patience.
• Values accuracy and integrity, especially when handling finances.
• Looks for solutions instead of excuses.
• Can address conflict respectfully and directly instead of avoiding it or allowing resentment to build.
• Is dependable, organized, and follows through.
• Enjoys learning and embraces feedback.
• Believes the success of the team is more important than individual recognition.

What Success Looks Like After 90 Days

• Patients consistently comment on your warmth and professionalism.
• You're comfortable discussing insurance and financial arrangements.
• You've become a trusted teammate who contributes to a positive office culture.
• You proactively improve systems instead of simply following them.
• You figure out challenges on your own when you can and ask for help when you can’t.
• You consistently deliver the polished experience our patients have come to expect.

Compensation & Benefits

• $21–26/hour depending on experience
• Paid Time Off
• 100% employer-paid health insurance
• 401(k) with employer match
• Paid holidays
• In-house dental treatment
• A supportive, privately owned practice committed to your growth

How to Apply

We care much more about who you are than simply what's on your resume. Please choose ONE of the following: Email us your resume, cover letter, and a 2–3 minute video introducing yourself. Tell us why you'd enjoy working at Walnut Family Dental, what exceptional service means to you, and why you believe you'd be a great long-term addition to our team.

OR

Drop off your resume in person. We'd love for you to meet our front office team, experience the atmosphere of our practice, and let us get to know you before scheduling formal interviews.

We're looking for someone who shares our commitment to serving people with warmth, excellence, integrity, and teamwork—not just someone looking for their next job.

Pay: $21.00 - $26.00 per hour

Expected hours: 32.0 – 36.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person