Front Desk Administrator

ABOUT THE PRACTICE

Airway Dental & More is a patient-centered dental practice focused on airway health,

comprehensive care, and long-term wellness. We are seeking an organized, dependable,

and patient-focused Front Desk Administrator to help keep our front office running

smoothly and provide knowledgeable administrative support to our patients and team.

THE ROLE

The Front Desk Administrator is an important part of the day-to-day patient experience,

with a focus on scheduling, patient check-in and checkout, insurance verification, and

accurate administrative follow-through.

This role is ideal for someone with dental or medical office experience who is comfortable

navigating insurance, learning technology, communicating with patients, and managing

multiple priorities. You’ll work closely with our Receptionist and Office Lead to ensure

patients move smoothly through their experience and front-office responsibilities are

handled accurately and efficiently.

WHAT YOU’LL DO

• Schedule and coordinate patient appointments according to practice guidelines
• Check patients in and out accurately and efficiently
• Verify dental insurance eligibility and benefits and document information accurately
• Assist with routine insurance questions and administrative follow-up
• Collect patient payments and review account information at checkout
• Maintain accurate patient demographics, insurance information, and records
• Support appointment confirmations, recall, reactivation, and unscheduled treatment follow-up
• Answer phones and assist with patient inquiries as needed
• Communicate clearly with patients regarding appointments, insurance, balances and next steps
• Work closely with the Receptionist and Office Lead to maintain smooth patient flow and front-office coverage
• Identify insurance, scheduling, or account issues and escalate them appropriately
• Utilize Oryx and other office technology systems accurately and efficiently

WHAT WE’RE LOOKING FOR

• Previous dental office experience strongly preferred; medical office experience will also be considered
• Experience verifying insurance benefits strongly preferred
• Comfortable working with insurance information, patient accounts, and administrative details
• Oryx experience preferred
• Strong communication skills and a professional, caring demeanor
• Comfortable with technology and able to learn new systems quickly
• Organized, accurate, and attentive to detail
• Able to prioritize and stay composed in a busy front-office environment
• Dependable, team-oriented, and willing to step in where needed
• Coachable and open to feedback and continuous improvement

WHY YOU’LL LOVE WORKING WITH US

• Supportive, close-knit team environment
• Structured onboarding and training
• Opportunity to build your skills and grow within the practice
• Unique practice focused on airway health, comprehensive care, and long-term wellness
• Meaningful work that directly impacts the patient experience and success of the practice

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Patients are checked in and out smoothly and accurately
• Insurance benefits are verified thoroughly and documented correctly
• Scheduling is handled confidently and according to practice guidelines
• Patient records, balances, and administrative details remain accurate and up to date
• Patients receive clear answers and consistent follow-through
• The front desk works together as a coordinated team, with responsibilities shared appropriately
• Issues are recognized early and escalated when needed rather than falling through the cracks

Pay: $20.00 - $25.00 per hour

Work Location: In person