Dental Treatment Coordinator

At Welly Dental Studio, we believe dentistry can feel calm, personal, and unrushed. We're a privately owned boutique practice built around one idea: a better dental experience. That experience begins the moment someone calls or walks through our door, which makes this one of the most important roles on our team.

We're looking for a Treatment and Experience Coordinator who is warm, polished, and detail-minded, and who is as comfortable welcoming a nervous new patient as walking someone through their financial options. This role covers everything our front desk does, with an added focus: you'll own treatment presentation, insurance, and the financial side of each patient's care.

What you'll do

At the front desk

- Welcome every guest by name and set a calm, gracious tone

- Answer calls and messages and book reservations with confidence

- Confirm upcoming visits and make sure digital forms are complete beforehand

- Check patients in and out and collect payment at time of service

- Keep our reception space beautiful, stocked, and guest-ready

- Prepare for our morning huddle so the day runs on time

Your treatment and financial focus

- Present treatment plans clearly, so patients understand the why and never feel sold to

- Walk patients through costs, insurance coverage, and payment options

- Share our membership plan and financing options (CareCredit, Cherry)

- Verify insurance eligibility and benefits before each visit

- Submit claims, review EOBs for accuracy, and resolve discrepancies

- Follow up on outstanding balances

- Schedule treatment so accepted care gets on the books and the day stays balanced

- Keep hygiene recare current and reach out to patients who are overdue

What you'll need

- Dental front office experience, including presenting treatment and verifying insurance (required)

You may be a great fit if

- You hold yourself to a high standard and welcome feedback with an open mind

- You have a hospitality mindset and people feel at ease around you

- You're organized and steady when the day gets busy

- You take initiative and think of the patient first

- You're comfortable with money conversations

- You learn new software quickly (we'll train you)

Nice to have

- Experience with Oryx or another dental practice management system

- A background in hospitality, concierge, or boutique wellness

Why you'll love it here

- A four-day work week with every Monday off

- A modern, boutique studio designed to feel like hospitality, not a clinic

- A small, supportive team where your ideas shape how we grow

- Unrushed scheduling that lets you give patients real attention

- Direct access to the owners and room to grow with the practice

- Flexible unpaid time off: no fixed cap on days, just advance notice and team coverage

- A one-time uniform allowance when you join

Schedule

- Four-day work week: Tuesday through Friday, with a three-day weekend every week

- Shift hours 8:00 AM to 6:00 PM, with a one-hour lunch

- Morning huddle at 8:40 AM

- Patient hours 9:00 AM to 5:00 PM

Pay and job type

- Pay: $24 to $27 per hour, based on experience

- Job type: Full-time, in person, Brandon, FL

Pay: $24.00 - $27.00 per hour

Expected hours: 36.0 per week

Application Question(s):

• This role is on-site in Brandon, Tuesday to Friday, 8:00 AM to 6:00 PM. Can you commit to that schedule consistently?
• A patient's portion for a crown is $900 and they hesitate. In two or three sentences, what do you say?
• Describe a time you received feedback about your work that you disagreed with. What did you do?

Experience:

• Dental front office: 2 years (Required)

Work Location: In person