Dental Treatment Coordinator

Treatment Coordinator — Austell Dental Excellence

Love helping people say yes to a healthier smile?

Austell Dental Excellence is looking for a warm, confident Treatment Coordinator to be the person patients trust when it's time to decide on care. You'll sit down with patients after their exam, walk them through what the doctor recommends, and make the path forward feel clear, affordable, and exciting.

We've served Austell and West Cobb since 2002. Today we're a 16-chair, two-doctor practice offering comprehensive general, cosmetic, and orthodontic care. We're fee-for-service, which means treatment plans are built around what patients need — not what an insurance company will approve.

The role

As a Treatment Coordinator, you are the bridge between the doctor's diagnosis and the patient's decision. You'll present treatment plans using photos, models, and clear financial options, answer questions with empathy, and help patients move from "I'll think about it" to "Let's get started."

This is a front-office role with real impact. Our TCs work toward an 80% case acceptance goal, and we'll give you the training, scripting, and visual tools to get there — and the recognition when you do.

What you'll do

• Present treatment plans one-on-one, using intraoral photos, models, and visual aids so patients truly understand their options
• Explain fees, payment options, and financing clearly and confidently
• Help patients understand their out-of-network insurance benefits
• Handle questions and hesitations with a proven, consultative approach — never pushy, always patient-first
• Schedule accepted treatment in Eaglesoft and keep the doctors' schedules productive
• Follow up on pending and unscheduled treatment by phone, text, and email
• Submit insurance claims and follow up on outstanding claims until they're resolved
• Help manage accounts receivable, working patient balances and aging reports to keep accounts current
• Coordinate with doctors and assistants on comprehensive, cosmetic, and orthodontic (FastBraces) cases
• Track your case acceptance and share wins and lessons in weekly TC meetings
• Greet patients, answer phones, and support the front desk as part of one connected team

What you bring

Must-haves

• 1+ years of experience as a DENTAL treatment coordinator
• Bilingual in English and Spanish
• A natural ability to build trust quickly and talk about money without awkwardness
• Strong listening skills and the confidence to guide a patient to a decision
• Organized follow-through — no accepted case falls through the cracks
• Comfort with practice management software and a busy, multi-line phone
• Availability for Saturday mornings on a rotating basis (twice a month)

Nice-to-haves

• Eaglesoft experience
• Experience in a fee-for-service or out-of-network practice
• Familiarity with patient financing (e.g., CareCredit, Cherry, Sunbit)
• Orthodontic or cosmetic case presentation experience

What we offer

• Competitive hourly pay plus a monthly team bonus tied to office performance
• Full-time hours, with patient-free Fridays for focused work
• Hands-on training in our case presentation process and visual tools
• A modern, well-equipped 16-chair office with an established, loyal patient base
• A team that meets weekly, communicates openly, and celebrates wins together
• Benefits including health insurance, PTO, paid holidays, 401(k), and dental care for you and your family

Schedule

Full-time, five days a week, averaging about 38-40 hours. The week blends patient-facing days with patient-free Fridays for focused follow-up and project work, plus Saturday mornings on a rotation.

Every shift starts with a short team huddle.

Pay: $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Profit sharing
• Referral program
• Uniform allowance

Experience:

• dental treatment coordinator: 2 years (Required)
• working in a dental office: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person