Dental Team Lead – Treatment & Billing Coordinator

Dental Team Lead – Treatment & Billing Coordinator

Company: Real Smile Dentistry of Hollywood

Location: Hollywood, FL (On-site)

Job Type: 35 hrs/week

Schedule: Monday – Friday (No Weekends)

About Real Smile Dentistry

Real Smile Dentistry of Hollywood is a dedicated, patient-centered practice committed to providing exceptional care and transparent communication. We prioritize doing what is genuinely in the best interest of our patients while cultivating a collaborative, supportive team environment. We are looking for an experienced front-office leader to join our team as a Dental Team Lead – Treatment & Billing Coordinator.

Position Overview

We are seeking an energetic, highly skilled, and team-focused leader to manage front-office financial workflows, billing operations, and treatment plan presentations, while providing knowledgeable oversight to our scheduling and administrative team.

While our practice has a dedicated scheduler on staff, this dual-impact leadership role requires someone who thoroughly understands Dentrix scheduling and front-desk telephone workflows from the ground up. You will oversee phone communications and schedule optimization, direct revenue cycle operations, present treatment plans with confidence, and calculate associate dentist payments. The ideal candidate possesses deep expertise in dental billing, strong case-acceptance skills, and a proven ability to lead and uplift team members in a patient-first environment.

Key Responsibilities

• Team Leadership & Culture: Direct administrative operations, mentor staff, foster a supportive workplace culture, and oversee patient-facing communications (including phone protocols and check-in/checkout standards).
• Scheduling Oversight: Monitor and guide patient scheduling inside Dentrix to ensure optimal provider utilization, prevent schedule bottlenecks, and support our dedicated scheduling staff.
• Treatment Coordination & Sales: Conduct patient financial consultations, present treatment plans with clarity, offer flexible financing options, and guide patients to accept necessary care.
• Revenue Cycle & Billing Expertise: Direct dental insurance claims processing, patient collections, accounts receivable, aging reports, insurance breakdowns, and pre-authorizations.
• Payroll & Associate Reporting: Accurately calculate and oversee associate dentist payments, production reconciliations, and collection breakdowns.
• Software Operations: Navigate Dentrix daily to oversee patient appointment books, ledgers, claims, and practice financial reports.

Qualifications & Requirements

• Experience: MINIMUM of 5 years of hands-on experience in dental sales, treatment coordination, and dental billing (Required).
• Software Proficiency: Advanced, expert-level experience navigating Dentrix for billing, ledger management, and scheduling (Required).
• Scheduling & Phone Oversight: Practical experience with Dentrix appointment management and telephone protocols to effectively supervise and support front-office schedulers.
• Leadership: Proven leadership skills with a track record of guiding, training, and supporting front-office teams.
• Financial & Accounting Acumen: In-depth knowledge of dental insurance coding, claims management, A/R, and associate dentist pay calculation models.
• Patient-Centered Mindset: A strong alignment with a patient-first philosophy, delivering compassionate care and transparent communication.
• Language: Bilingual (English/Spanish/Russian) is highly preferred.

Benefits & Perks

• Competitive salary commensurate with experience.
• Consistent, reliable weekday schedule with no weekend hours.
• Supportive leadership and opportunities for professional growth within a multi-location practice.

To Apply: Please submit your resume detailing your 5+ years of dental billing, Dentrix scheduling, treatment plan coordination, and team leadership experience

Pay: $26.00 - $29.00 per hour

Expected hours: 35.0 per week

Benefits:

• 401(k)
• Employee discount

Experience:

• Dental Billing: 5 years (Required)

Work Location: In person