Dental Receptionist

Job Overview

We are seeking a kind and detail-oriented Dental Receptionist to join our modern dental practice. In this essential role, you will be the friendly first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your expertise in dental administrative support, health information management, and patient service will help us deliver exceptional dental care while maintaining efficient office operations. This position offers an exciting opportunity to utilize your strong computer skills, medical terminology knowledge, and clinic experience in a fast-paced environment dedicated to improving patient health and satisfaction.

Duties

• Greet patients warmly and manage patient check-in and check-out processes with professionalism and efficiency
• Schedule appointments using dental practice management software, coordinating with clinical staff to optimize daily operations
• Verify patient insurance coverage, process payments, and handle billing procedures including medical collection tasks
• Maintain accurate and confidential medical records, including documentation review and updates in electronic health records (EHR) systems
• Answer multi-line phone systems with excellent phone etiquette, addressing patient inquiries and providing outstanding customer service
• Support clinical staff by managing health insurance information, care plans documentation, and ensuring adherence to HIPAA policies

Requirements

• Proven experience as a Dental Receptionist or in a similar medical office support role within a dental or healthcare setting
• Proficient knowledge of EMR/EHR systems such as Dentrix Ascend; familiarity with electronic health records management is essential
• Exceptional computer skills including proficiency in Microsoft Office suite (Word, Excel) and typing (including 10 key typing) for accurate data entry
• Excellent communication skills with the ability to handle phone calls professionally while demonstrating strong customer service abilities
• General knowledge of dental insurances including PPO, HMO and Medi-Cal
• Ability to review clinical documentation thoroughly while maintaining confidentiality according to HIPAA regulations
• Bilingual abilities are highly valued to serve diverse patient populations effectively
• Clinic experience in a dental or healthcare environment is preferred; familiarity with medical terminology and clinical confidentiality policies is essential

Join us in creating a positive impact on our patients’ lives by providing outstanding administrative support in a friendly and professional environment. We are committed to fostering growth and success for our team members through comprehensive training and ongoing development opportunities.

Pay: $18.00 - $20.00 per hour

Expected hours: 20.0 – 30.0 per week

Work Location: In person