Front Desk Receptionist

Position Summary

The Front Desk Receptionist is the first point of contact for patients and plays a critical role in delivering a smooth, organized, and welcoming experience. The ideal candidate has at least 1 year of experience working in an endodontic practice and is comfortable handling the fast-paced and detail-oriented environment of specialty dentistry.

Responsibilities:

Patient Communication & Customer Service

• Greet patients with professionalism and warmth
• Answer phone calls, respond to voicemail and emails promptly
• Schedule, confirm, and manage patient appointments with efficiency
• Explain treatment timelines, required documentation, post-op instructions, and office policies
• Ensure a high level of customer service and patient satisfaction

Administrative & Front Office Duties

• Check patients in and out
• Verify insurance benefits and obtain necessary authorizations
• Collect payments, co-pays, and maintain accurate financial records
• Maintain and update patient information in the practice management system
• Prepare and organize daily schedules, charts, and correspondence
• Coordinate referrals with general dentists and other specialists
• Ensure the reception area stays clean, organized, and stocked

Clinical Coordination (Experience-Based)

• Understand endodontic terminology and procedures (e.g., root canal therapy, re-treatment, CBCT imaging, emergency visits)
• Communicate effectively with dental assistants and the doctor to ensure smooth patient flow
• Support the team with operational tasks as needed

Requirements

• Minimum 1 year of experience working in an endodontic office (required)
• Dental assisting experience (required)
• Strong knowledge of dental terminology, endodontic procedures, and insurance processes
• Proficiency with dental practice management software (Open Dental, Dentrix, Eaglesoft, etc.)
• Excellent communication skills—phone etiquette, clarity, empathy
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Professional appearance and a positive, team-oriented attitude

Preferred Qualifications

• Experience verifying PPO dental plans
• Bilingual (Spanish/Armenian) is a plus

Compensation & Benefits

• Competitive hourly rate based on experience
• Paid time off
• Paid holidays
• 401k with match
• medical, vision, and dental plan

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person