Dental Receptionist

Dental practice in Springdale is seeking a FT front desk scheduler (Monday–Friday

_40___hours per week)

Qualifications:

• Bilingual a plus (English and Spanish)

• Friendly phone voice

• Reliability and punctuality are mandatory. The office does not tolerate lateness or recurring absenteeism.

• Prefer at least 2–5 years of experience, [Dentrix Ascend] software knowledge a plus.

• Familiarity with insurance verification and benefits breakdown.

• Attention to details: especially as it pertains to data entry, copayment collection, and new

patient entry and information.

• Strong communication skills and superb customer service.

• Must be comfortable collecting copays and discussing financing with patients.

• Treatment planning experience is a plus, but willing to train.

• Ability to multitask and work in a high-paced environment.

• Must be available to answer calls and communicate with staff from time to time after normal operating hours.

Duties:

• Scan all patient paperwork in the system as needed.

• Answer incoming calls for information on dental procedures and respond using proper

telephone etiquette.

• Schedule appointments and make follow-up calls to patients to confirm.

• Fill-in cancellations and no-show appointment times.

• Enter patients’ insurance treatment plan approvals in the dental practice management system

and making sure patients have an appointment scheduled.

• Perform general labor duties to maintain a clean, organized, and safe work environment

including the reception area and work area.

• Identify and resolve problems in a timely manner; use reason even when dealing with emotional

topics.

Necessary competencies:

• Customer service - Manages difficult or emotional customer situations; responds promptly to

customer needs; solicits customer feedback to improve service; responds to requests for service

and assistance.

• Oral communication - Speaks clearly and persuasively in positive or negative situations; listens

and gets clarification; responds well to questions; participates in meetings.

• Written communication - Writes clearly and informatively; able to read and interpret written

information.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to

others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts

success of team above own interests; supports everyone's efforts to succeed.

• Cost consciousness - Conserves organizational resources.

• Ethics - Treats people with respect; inspires the trust of others; works with integrity; upholds

organizational values.

• Judgment - Includes appropriate people in decision-making process.

• Planning/Organizing - Uses time efficiently.

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats

others with respect and consideration regardless of their status or position.

• Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

• Safety and security - Observes safety and security procedures; determines appropriate action

beyond guidelines; reports potentially unsafe conditions; uses equipment and materials

properly.

• Adaptability - Adapts to changes in the work environment; manages competing demands;

changes approach or method to best fit the situation.

• Attendance/punctuality - Is consistently at work and on time.

• Dependability - Follows instructions, responds to management direction; takes responsibility for

own actions; completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when

needed.

• Innovation

Pay: $18.00 - $20.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Opportunities for advancement
• Paid sick time
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Dental Assisting: 3 years (Required)

Ability to Commute:

• Cincinnati, OH 45246 (Required)

Work Location: In person