Dental Receptionist

One Oak Dental | Frederick, Maryland

Full-Time | Growing Practice | Career Development Opportunities

Join a Growing Practice. Build a Career. Make a Difference.

At One Oak Dental, we're entering an exciting new chapter of growth, and we're looking for an exceptional Dental Receptionist / Patient Care Coordinator to grow with us.

Formerly Dental Arts of Frederick, One Oak Dental is an established, highly respected practice transitioning into a beautiful new, state-of-the-art facility designed to elevate the patient experience and support our expanding team.

We are more than a traditional dental office. Our practice combines comprehensive general dentistry, advanced restorative care, implant dentistry, and complex prosthodontic treatment in a collaborative, education-focused environment.

We're seeking a personable, motivated, and detail-oriented individual who takes pride in creating an exceptional patient experience while helping a busy, growing practice operate efficiently.

Whether you're an experienced dental receptionist looking for a more rewarding opportunity or a talented professional with a background in hospitality, customer service, or healthcare administration, we'd love to meet you.

The Opportunity

As a Patient Care Coordinator, you'll be one of the first and most important connections our patients have with One Oak Dental.

You'll play an essential role in ensuring every patient feels welcomed, informed, and cared for, while supporting the administrative and operational success of the practice.

This is an opportunity to join a growing organization where your contributions are valued, your professional development is encouraged, and your role can evolve as the practice continues to expand.

What You'll Do

Patient Experience & Communication

• Welcome patients with warmth, professionalism, and genuine hospitality.
• Manage incoming calls, patient inquiries, and appointment requests.
• Coordinate scheduling to support patient needs and practice efficiency.
• Build meaningful relationships with patients and provide a consistently exceptional experience.
• Assist patients with understanding appointments, treatment timelines, and next steps.

Practice Coordination & Administration

• Maintain accurate patient records, demographic information, and documentation.
• Support patient check-in and checkout processes.
• Coordinate with clinical providers to ensure smooth daily operations.
• Assist with insurance verification, benefit coordination, and patient financial communication.
• Manage appointment confirmations, follow-ups, and scheduling changes.
• Support the team with administrative projects and evolving practice initiatives.

Team Collaboration & Growth

• Work closely with doctors, clinical assistants, hygienists, and fellow administrative team members.
• Participate in ongoing training, continuing education, and professional development.
• Help identify opportunities to improve systems, workflows, and the patient experience.
• Contribute to a positive, supportive, and accountable team culture.

Who We're Looking For

Our ideal candidate is someone who genuinely enjoys working with people, thrives in a fast-paced environment, and approaches challenges with professionalism and a solutions-oriented mindset.

We're especially interested in candidates who demonstrate:

• Exceptional interpersonal and communication skills.
• A polished, friendly, and professional presence.
• Strong organizational skills and attention to detail.
• Confidence managing multiple priorities in a busy environment.
• A proactive attitude and willingness to take initiative.
• Comfort learning new technology and practice management systems.
• Reliability, accountability, and a collaborative approach to teamwork.
• A genuine interest in building a long-term career.

Preferred Qualifications

• Previous dental front office or patient coordination experience.
• Familiarity with dental terminology, scheduling, and insurance.
• Experience with dental practice management software, particularly Open Dental.
• Background in healthcare, hospitality, customer service, or professional office administration.

Dental experience is preferred but not required. We recognize that exceptional patient service skills can come from many professional backgrounds. For the right individual, we're willing to invest in training and development.

Why One Oak Dental?

We believe that building an exceptional dental practice starts with investing in exceptional people.

At One Oak Dental, you'll find:

• A brand-new, thoughtfully designed facility with modern technology and an elevated patient experience.
• A supportive, collaborative team that values integrity, teamwork, community, and education.
• Professional development opportunities with hands-on training and exposure to multiple areas of dentistry.
• Long-term growth potential as our practice expands and new opportunities develop.
• Meaningful work helping patients feel confident, comfortable, and cared for.
• An established practice with an exciting future, combining a strong foundation with the energy and opportunities of a growing organization.

Our Culture

Our core values guide everything we do:

Integrity. Teamwork. Community. Education.

We believe in doing what's right for our patients, supporting one another, continually improving, and creating an environment where both our team and our patients feel valued.

We're looking for someone who wants to contribute to that culture, not simply fill a position.

Ready to Grow With Us?

If you're looking for more than just another front desk position, we'd love to hear from you.

Join us as we continue building something special at One Oak Dental — a practice where exceptional patient care, professional growth, and teamwork come together.

Apply today and tell us why you'd be a great addition to the One Oak Dental team!

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Uniform allowance
• Vision insurance

Work Location: In person