Dental Office Manager

Key Responsibilities

Practice Operations & Team Leadership

• Oversee day-to-day office operations to ensure an efficient, positive, and productive work environment.
• Manage the 3-person Front Desk team and act as liaison between clinical staff and the front desk.
• Manage staff schedules

Patient Experience & Scheduling

• Greet patients warmheartedly, ensuring high standards of customer service and patient care.
• Manage patient scheduling to maximize doctor/hygienist productivity while minimizing wait times.
• Handle patient inquiries, resolve complaints, and manage patient retention strategies.
• Maintain confidentiality of patient health and financial records.

Billing, Collections & Financial Management

• Oversee patient billing, accounts receivable (A/R), and daily bank deposits.
• Verify insurance coverage, submit claims, process pre-authorizations, and follow up on unpaid claims.
• Present financial arrangements, treatment plans, and payment options to patients.
• Manage office budget, vendor accounts, and practice inventory/supplies purchasing.

Qualifications & Skills Required:

• Experience: 2+ years of experience working in the front desk of a dental office. Management experience preferred.
• Knowledge: Deep understanding of dental terminology, ADA coding, dental insurance processes, and HIPAA regulations.
• Software: Proficiency with dental practice management software (Dentrix) and Google Drive.
• Communication: Outstanding verbal and written communication skills with strong conflict-resolution abilities.
• Leadership: Proven track record in team leadership, staff management, and office organization.

Work Environment & Physical Demands

• Fast-paced clinical and office setting.
• Sitting, standing, and computer use for extended periods.

Pay: $26.00 - $32.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person