Dental Office Manager

Dental Office Manager

Smyrna, Delaware | Full-Time

Blue Hen Dental is looking for an experienced, motivated Dental Office Manager to join our growing practice in Smyrna, Delaware.

We are looking for someone who can take ownership of the day-to-day operation of the practice, lead our administrative team, and help create an exceptional experience for both our patients and our team.

This is a hands-on leadership position. We want someone who is comfortable leading from the front, solving problems, coaching employees, and jumping in to help when the office needs it.

What You'll Do

• Oversee the day-to-day operations of the dental practice.
• Lead, coach, and hold the front office team accountable.
• Run and participate in daily morning huddles.
• Monitor the schedule and help maximize doctor and hygiene productivity.
• Work with the team to fill cancellations and keep the schedule productive.
• Ensure patients leave with appropriate follow-up appointments scheduled.
• Help oversee treatment coordination, patient financial conversations, and insurance communication.
• Monitor accounts receivable, collections, insurance claims, and outstanding balances.
• Handle escalated patient concerns and help resolve issues professionally.
• Train and onboard new employees.
• Monitor staff performance, attendance, communication, and professionalism.
• Ensure office policies, SOPs, HIPAA, and other compliance requirements are followed.
• Work with vendors and help manage office supplies, equipment, and administrative needs.
• Review practice reports and identify areas where the office can improve.
• Work closely with the doctors/owners to improve efficiency, patient experience, and overall practice performance.

What We're Looking For

We're looking for someone who is:

• Experienced in dental office administration or management.
• Organized and detail-oriented with strong follow-through.
• A confident and professional communicator.
• Comfortable holding people accountable while maintaining a positive team culture.
• A problem solver who takes initiative rather than waiting to be told what to do.
• Comfortable having difficult conversations with employees and patients when necessary.
• Able to multitask and stay calm in a busy dental office.
• Comfortable working with dental insurance, treatment plans, and patient finances.
• Willing to be hands-on and help wherever needed.
• Professional, dependable, mature, and team-oriented.

Experience That Is a Plus

• Previous dental office management experience.
• Experience with PPO/out-of-network dental insurance.
• Dental billing and accounts receivable experience.
• Treatment coordination experience.
• Experience with Open Dental or another dental practice management system.
• Previous experience managing or supervising a dental team.

Why Blue Hen Dental?

At Blue Hen Dental, we're building a practice where patients receive excellent care, employees enjoy coming to work, and everyone understands what is expected of them.

We're looking for someone who wants to be an important part of that process—not simply someone who wants a management title.

You'll work directly with the doctors/owners and have the opportunity to make a meaningful impact on how the practice operates and grows.

Compensation & Benefits

• Competitive compensation based on experience
• Paid time off
• Dental benefits
• Health insurance benefits
• Employee and immediate-family dental discounts
• Professional development opportunities
• Growth opportunities within the practice

Interested?

If you're an experienced dental professional who enjoys leading people, solving problems, improving systems, and making a practice better, we'd love to hear from you.

Apply today to join the Blue Hen Dental team.

Pay: $35.00 - $42.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off

Work Location: In person