Multi Site Orthodontic Practice Manager

Locations: Multiple orthodontic offices across Delaware (travel between offices required)
Employment Type: Full-time
Compensation: $65,000 to $70,000 per year, based on experience

About Us

We are a growing group of orthodontic offices serving patients across Delaware. We are committed to delivering exceptional patient experiences and building strong, supportive teams. We are looking for a hands-on leader who can keep our offices running smoothly and help them grow.

The Role

The Multi-Site Orthodontic Practice Manager supports the daily operations of our Delaware orthodontic offices. You will lead and coach office teams, keep the patient experience and financial performance on track, and make sure each location operates consistently and in compliance. This role is on the move: you will split your time between offices and work closely with the Director of Orthodontics.

Key Responsibilities

Team Leadership and Development

• Lead, coach, and support front office and clinical teams across multiple locations
• Conduct performance reviews, one-on-one coaching, and ongoing feedback
• Recruit, interview, onboard, and train new team members
• Manage scheduling, time off, and coverage between offices
• Foster a positive, accountable, team-focused culture

Patient Experience and Practice Growth

• Oversee new patient flow, consultations, and case acceptance processes
• Support treatment coordinators in improving conversion and follow-up
• Monitor the schedule to maximize chair utilization and reduce gaps
• Resolve patient concerns promptly and professionally
• Support referral relationships and local practice development efforts

Insurance and Financial Management

• Oversee insurance verification, benefits breakdowns, and claim submission
• Review claims, denials, and follow-up to keep accounts receivable healthy
• Monitor collections, production, and key performance indicators for each office
• Review financial arrangements and payment plans for accuracy and consistency
• Partner with billing and leadership to identify trends and opportunities

Operations and Compliance

• Standardize workflows and best practices across all locations
• Ensure compliance with HIPAA, OSHA, and Delaware state regulations
• Oversee supply ordering, vendor relationships, and equipment needs
• Support audits, licensing, and credentialing requirements
• Work with HR and payroll on timekeeping, onboarding, and training compliance

Reporting and Communication

• Use Dolphin to pull reports on office performance and team goals
• Communicate clearly with doctors, leadership, and team members
• Serve as the key link between the offices and the corporate team

Qualifications

Required

• Orthodontic office experience
• At least 2 years of management or supervisory experience
• Willingness and ability to travel regularly between our Delaware offices
• Strong leadership, communication, and problem-solving skills
• Comfort with practice management software and standard office technology
• Reliable transportation and a valid driver’s license

Preferred

• Experience with insurance verification and claim submission in a dental or orthodontic setting
• Experience managing multiple locations or working in a DSO environment
• Knowledge of orthodontic billing, financial arrangements, and collections
• Experience with hiring, training, and performance management
• Working knowledge of Dolphin Management or similar orthodontic practice management software

What We Offer

• Competitive salary of $65,000 to $70,000 based on experience
• Opportunity for growth within an expanding organization
• A supportive leadership team and collaborative work environment
• Paid Time Off
• Dental Benefits
• Health Insurance
• 401k

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• dental management: 2 years (Preferred)

License/Certification:

• Delaware Radiology Certificate (Preferred)

Work Location: In person