Dental office Front Desk Coordinator / Patient Care Coordinator

Ignite Dental is a patient-focused general dental practice in Yorba Linda, CA. We take pride in providing high-quality, comprehensive dental care with an emphasis on integrity, attention to detail, and building lasting relationships with our patients.

We're a small, close-knit team that values professionalism, teamwork, and creating a welcoming environment where patients feel comfortable, informed, and genuinely cared for.

We're looking for a friendly, dependable, and motivated Dental Front Desk / Patient Care Coordinator to join our growing practice!

As our Front Desk Coordinator, you'll be the first point of contact for our patients and play an important role in creating a positive experience from their first phone call to the end of each visit.

We're looking for someone who genuinely enjoys interacting with people, stays organized, takes initiative, and can manage multiple responsibilities while maintaining a friendly and professional attitude.

Because we're a small practice, teamwork is especially important. While your primary responsibilities will be at the front desk, we believe in helping one another whenever needed. We're looking for someone who is flexible, willing to learn, and comfortable occasionally assisting with basic clinical support tasks, such as room turnover and sterilization, with appropriate training.

Previous dental experience is preferred but not required. We're happy to train the right person who has excellent communication skills, a positive attitude, and a genuine desire to learn and grow.

Responsibilities:

Front Desk & Patient Coordination

• Greet patients warmly and create a welcoming, professional environment.
• Answer incoming calls, respond to patient inquiries, and schedule appointments.
• Manage the appointment schedule efficiently, including confirmations, cancellations, and filling openings.
• Assist patients with check-in, check-out, and necessary paperwork.
• Follow up with patients regarding overdue hygiene appointments and unscheduled treatment.
• Help patients understand recommended treatment, appointment details, and financial estimates.
• Verify dental insurance eligibility and benefits as needed.
• Maintain accurate patient records and update information in our practice management software.
• Coordinate with the dentist, hygienist, and clinical team to ensure smooth daily operations.
• Maintain an organized, clean, and efficient front office.

Teamwork & Cross-Training

• Work collaboratively with the entire dental team to provide an excellent patient experience.
• Be willing to help coworkers and assist in other areas of the office when needed.
• Cross-train in basic clinical support duties, including operatory turnover, cleaning and disinfecting treatment rooms, and instrument sterilization, following proper infection control protocols and training.
• Help maintain an organized, efficient, and supportive work environment.
• Take initiative in identifying tasks that need attention rather than waiting to be asked.

Growth & Development

• Develop skills in treatment coordination, including presenting treatment plans, discussing financial arrangements, and following up with patients regarding recommended care.
• Learn and become proficient in our dental practice management software and office workflows.
• Take on additional responsibilities as your skills and experience grow.

Qualifications

• Friendly, dynamic, personable, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to multitask.
• Positive attitude, strong work ethic, and willingness to take initiative.
• Team-oriented mindset with a willingness to help wherever needed.
• Comfortable using computers and learning new software.
• Ability to work independently while also collaborating with others.
• Previous dental or medical front office experience is a plus, but not required.
• Experience with Dentrix is a plus.
• Customer service, hospitality, or other patient-facing experience is welcome.
• Willingness to learn basic clinical support duties with appropriate training.

What We Offer

• A friendly, supportive, and team-oriented work environment.
• Hands-on training and opportunities to develop new skills.
• A modern dental practice that values quality care and patient relationships.
• Opportunities for professional growth and expanded responsibilities.
• An opportunity to become a valued, long-term member of our team.

How to Apply

If you're someone who enjoys helping people, takes pride in your work, and wants to be part of a dental team that genuinely cares about its patients, we'd love to hear from you!

Please submit your resume along with a brief introduction about yourself and why you're interested in joining our team.

Pay: $21.00 - $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person