Dental Lead

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Dental Lead and help us make a lasting impact on the future of healthcare.

The Dental Supervisor is responsible for managing the day-to-day operational activities of the dental assistants and patient service representatives within the dental practice. Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern the clinic, and as may be required by the Oral Health Director, to ensure that the highest degree of quality care is maintained. The Dental Supervisor operates as an effective team member with dental clinic care providers and other front and back-office support staff to provide quality dental treatment support, oral health education, instrument repair and sterilization, facilities and equipment maintenance, and supply inventorypurchasing, in accordance with agency standards. In addition, this position schedules and supervises assigned staff, provides ongoing performance feedback and acts as a key communicator between the clinical staff and the Senior Director of Dental Operations and Facilities/Support.

ESSENTIAL DUTIESRESPONSIBILITIES:

• Operations/Quality
  • Acts as the key point of contact for dental department and delegates accordingly.
  • Ensure appropriate inventory and managing of inventory levels.
  • Facilitate patient access to appropriate Dental providers.
  • Follows Promise's policy to resolve patient complaints.
  • Participates in quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data monthly.
  • Consults with Dentist and QI teams on CQI activities such as chart reviews and accurate and complete documentation and coding, providing technical support and staff education as necessary.
  • Attend Daily Huddles
  • Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with Promise Healthcare policies and administrative processes.
  • Responsible for effective use of Electronic Dental Records (EDR) including oversight of staff usage, coordination of training, and patient flow.
  • Promotes effective and appropriate use of integrated health services at Promise as part of a "Patient Centered Medical Home" (PCMH) model of care.
  • In collaboration with the VP of Operations, provides consistent communication to management team, ensuring that information, reports, and materials are provided to clearly describe activities and progress toward agreed upon objectives.
  • Ability to lead and manage in a rapidly changing environment.
  • Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws).
  • Maintains patient confidentiality.
• Human Resources
  • Ensures that the department is always appropriately and adequately staffed.
  • Ensure a smooth onboarding of new staff members.
  • Manages dental assistant performance and conducts performance evaluations and implements timely Performance Improvement Plans as appropriate.
  • Provide ongoing feedback that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved to team members regarding productivity, quality of patient care, operational assessment, customer service and teamwork.
  • Addresses concerns and resolves problems within the department.
  • Responsible for working with employees to ensure that each employee understands their job description, the desired results associated with their work, and the resources available to achieve the results. Related to this is also the responsibility of training and developing employees to ensure they are capable for performing their duties.
  • Conducts new employee job-specific orientation. Identifies and recommends other training needs of staff and makes recommendations for training needs to the VP of Operations.
• General Functions
  • Attendance: Adheres to standards of attendance, including rest and meal breaks, punctuality and time off. When absent or late, notifies supervisor in a timely manner before start of scheduled shift.
  • Customer Service: Adheres to customer service standards by meeting the needs of internal and external customers through professional interactions.
  • Teamwork: Interacts well with coworkers and supervisor in an appropriate and reliable manner and contributes to the team effort. Coordinates activities appropriately and effectively and seeks assistance, guidance and counsel from others as needed. Shows sensitively to and concern for the interests and needs of others. Negotiates with others.
  • Communication: Speaks clearly, concisely and using words easily understood; exchanges ideas with others and listens with the intent to understand. Writes for the appropriate audience with clear and appropriate skill.
  • Quantity of Work: Generates work in quantities sufficient to meet the needs and expectations of the position and organization.
  • Quality of Work: Completes work thoroughly, accurately, neatly and concisely.
  • Attitude: Assumes responsibility for work without being told; Willing to accept assignments. Contributes to a positive organizational culture and morale. Works to reduce conflict and establish good working relationships with others.
  • Professionalism: Maintains positive, constructive, collaborative, cooperative, professional, friendly and respectful working relationships with coworkers and supervisor. Keeps behaviors, communications and other outward expressions regarding Promise Healthcare in a positive manner. Meets the expectations of dress and appearance standards.
  • Self-Development: Completes mandatory education and training courses in a timely manner. Seeks out additional educational opportunities to continuously improve skills, education and knowledge.
• Finance
  • Utilizes programs and policies which will assist patients in meeting financial obligations for treatment.
  • Works with the VP of Operations to manage revenue, expenses, and staffing to ensure successful operations and financial stability.
• Clinical Duties
  • Acts as a dental assist/sterilization technician/ (as appropriate) in absence of staff.
  • Oversees triage
  • Tracks schedules, referrals, prior authorization and taskings.
  • Monitors equipment and assures proper use, testing, cleaning and maintenance is completed in accordance with the manufacturer or OSHA.

EDUCATION / EXPERIENCE / LANGUAGE REQUIREMENTS:

• Strong leadership, management, and organizational skills are required.
• Requires experience and demonstrated abilities for working in a multi-cultural setting.
• Ability to strongly embrace and personify the mission of Promise Healthcare.
• Ability to collaborate and interact with a diverse group of health care professionals.
• Ability to organize, direct, prioritize, and delegate work appropriately.
• High School graduate or equivalent
• Graduate from an accredited Dental Assisting program
• Associate degree in a related field preferred
• Strong ability to read and interpret data.
• Ability to use Microsoft products required (Word, Excel, and Outlook).
• Experience working in an EMR system (NextGen).
• Current CPR certificate required.
• Customer Service experience working with general public.
• At least 5 years of experience as a dental assistant
• Supervisory/management experience preferred
• Bilingual in English/Spanish language desirable.

AMAZING BENEFITS:

• Medical
• Dental
• Vision
• 401k with employer match
• FSA
• Vacation
• Sick Leave

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.