Dental Front Office & Treatment Coordinator

Full-Time | In-Person | Pediatric Dental Practice

About the Position

Our established Pediatric Dental practice is seeking an experienced, personable, and highly organized Dental Front Desk & Treatment Coordinator to join our team!

We are looking for someone who genuinely enjoys working with young patients, from babies to young adults, and takes pride in creating a welcoming, positive, and professional patient experience.

The ideal candidate is confident in both front office operations and dental treatment coordination, with a strong understanding of PPO dental insurance, insurance verification, and treatment planning.

Dental office experience is REQUIRED. This is not an entry-level position. Candidates without prior dental office experience will not be considered.

Key Responsibilities

• Welcome patients, manage check-in and check-out, and ensure every patient receives a warm, professional experience.
• Coordinate and manage the daily appointment schedule, including scheduling, confirming, and optimizing patient appointments.
• Answer incoming calls, respond to patient inquiries, and communicate clearly regarding dental services, treatment recommendations, and office policies.
• Present and coordinate treatment plans in collaboration with the clinical team, ensuring patients understand their recommended treatment and financial responsibilities.
• Accurately verify and apply in-network PPO insurance benefits, including coverage limitations, exclusions, frequencies, and applicable insurance guidelines.
• Develop accurate patient financial estimates based on contracted PPO fees, insurance coverage, and anticipated out-of-pocket expenses.
• Coordinate and phase treatment plans according to clinical recommendations and patient needs.
• Perform treatment follow-up and recall outreach to patients who have accepted treatment recommendations but have not yet scheduled, helping maintain a productive and efficient schedule.
• Collect patient payments, process financial transactions, and assist patients with understanding their financial arrangements.
• Maintain accurate patient records, scan and organize documents, and complete other general front office responsibilities.
• Protect patient privacy and maintain strict compliance with HIPAA regulations.
• Work collaboratively with the entire dental team to ensure smooth daily operations and an exceptional patient experience.

Required Qualifications & Skills

• Minimum of 3 years of dental front office experience.
• Demonstrated experience with dental insurance verification and benefits breakdowns.
• Strong working knowledge of in-network PPO dental insurance plans and contracted fee schedules.
• Previous experience presenting and coordinating dental treatment plans based on PPO insurance coverage.
• Ability to accurately calculate patient portions and explain financial estimates.
• Excellent interpersonal and communication skills with a friendly, professional, and approachable personality.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain efficient in a fast-paced dental environment.
• Proficiency with dental practice management software and front office systems.
• A team-oriented attitude with a proactive approach to patient care and office responsibilities.

Please Note: Candidates must have hands-on dental office experience, preferably including PPO insurance verification. General administrative or customer service experience alone does not meet the requirements for this position.

Position Details

• Employment Type: Full-Time
• Work Location: In Person
• Schedule: Monday–Friday (Office closes at 3:00 PM on Fridays)

Benefits

• Dental Insurance
• Employee Discount
• Paid Time Off

Pay: $18.00 - $24.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Do you have at least 3 years of experience working at a dental front desk?
• Do you have hands-on experience verifying dental insurance benefits?
• Are you experienced with in-network PPO and medicaid dental insurance plans and contracted fee schedules?
• Do you have experience presenting and coordinating treatment plans based on PPO insurance coverage?
• Are you comfortable calculating patient financial estimates and explaining out-of-pocket costs to patients?

Work Location: In person