Dental Front Office Patient Coordinator

Job Summary

We are looking for a friendly, organized Dental Front Office Patient Coordinator to join our practice. In this key role, you will be the first point of contact for patients, helping create a welcoming experience while managing daily front desk operations. Your skills in administrative support, insurance verification, and EMR systems—especially Dentrix—will help keep our office running smoothly.

Responsibilities

• Greet patients warmly and provide excellent customer service throughout their visit.
• Schedule and manage appointments in Dentrix to support efficient patient flow.
• Verify dental insurance benefits and eligibility to ensure accurate billing.
• Collect and process patient payments, including co‑pays and balances.
• Maintain accurate electronic dental records by updating patient information and ensuring HIPAA compliance.
• Answer multi‑line phones professionally with clear, courteous communication.
• Keep patient files and documentation organized and up‑to‑date.
• Support dental billing processes, including understanding basic dental terminology and coding.
• Assist with general office tasks such as filing, data entry, and record management.
• Work closely with clinical staff to coordinate patient care and scheduling needs.

Qualifications

• Experience in a dental office or healthcare front desk setting preferred.
• Familiarity with EMR/EHR systems; Dentrix experience strongly preferred.
• Understanding of dental insurance processes and billing practices.
• Excellent communication and customer service skills
• Strong computer skills, including Microsoft Office and electronic record systems.
• Knowledge of HIPAA and patient confidentiality requirements.
• Ability to multitask while maintaining accuracy and attention to detail.
• Previous dental office experience is ideal but not required.

Join our team and help create a welcoming environment where patients feel cared for from the moment they arrive. We value energetic, positive team members who are committed to exceptional service and smooth office operations.

Pay: $21.00 - $25.00 per hour

Expected hours: 38.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off

Work Location: In person