Dental Front Office Lead

We’ve just opened a brand-new dental office in Temecula, and we’re looking for an experienced Front Office Lead who’s excited to help build a practice from the ground up. This full-time position offers the opportunity to make an impact from day one—helping shape our front office operations, building lasting patient relationships, and playing an important role in the practice’s growth.

We’re looking for someone who brings energy, enthusiasm, and a strong work ethic to each day. You notice what needs to be done, take initiative, and follow through. You approach challenges with resourcefulness, act with a sense of urgency, and keep patient care and service at the center of your work. As a new office, we need someone who can adapt as we grow and take ownership of keeping the front office running smoothly.

In this role, you will:

• Welcome patients and manage check-in and check-out.
• Answer phone calls and respond to patient messages professionally.
• Schedule appointments, send reminders, follow up with no-shows, and help fill cancellations.
• Keep patient contact information, forms, and records accurate and up to date.
• Present dentist-recommended treatment plans, review estimated costs and payment options, and coordinate scheduling.
• Follow up with patients about unscheduled treatment and maintain the recall list to help patients stay on track with routine care.
• Verify dental insurance eligibility and benefits before appointments.
• Review estimated patient balances, collect payments, and record transactions accurately.
• Coordinate with the clinical team about patient arrivals, schedule changes, and questions.
• Handle patient concerns with patience and refer issues to the appropriate team member.
• Keep the reception area organized and protect patient confidentiality.

We’re looking for someone who:

• Has previous dental front office experience; 1–2 years preferred.
• Has experience using Open Dental software (required)
• Has a high school diploma or equivalent.
• Can independently manage daily front office responsibilities with minimal training.
• Communicates clearly and makes patients feel comfortable.
• Pays attention to detail and follows through on tasks.
• Can manage several priorities while remaining calm and courteous.
• Is dependable, punctual, and comfortable working with a team.

Pay: $23.00 - $25.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person