Dental Front Office Assistant

Job Overview
We are seeking a dynamic and organized Dental Front Office Assistant to join our vibrant dental practice. In this pivotal role, you will be the welcoming face of our clinic, ensuring smooth daily operations and delivering exceptional patient service. Your energetic approach and attention to detail will help create a positive experience for every patient while supporting the administrative functions that keep our practice running efficiently. This paid position offers an exciting opportunity to be part of a team dedicated to providing top-quality dental care with professionalism and enthusiasm.

Duties

• Greet patients warmly and manage patient check-in and check-out processes with professionalism and efficiency
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification using systems like Epic, Meditech, Dentrix, Eaglesoft, and Athenahealth
• Schedule appointments accurately utilizing multi-line phone systems and dental scheduling software
• Collect payments, process medical collections, and handle medical billing using EMR (Electronic Medical Records) systems such as eClinicalWorks or Meditech
• Maintain accurate dental and medical records, review documentation for completeness, and ensure compliance with HIPAA regulations
• Assist with intake procedures including patient information updates, medical history review, and documentation review
• Support office management tasks such as filing, data entry (including 10 key typing), and managing medical records in accordance with health information management standards
• Demonstrate excellent phone etiquette while managing inquiries via multi-line phones or other communication channels
• Use computer skills to update patient data in EMR systems like Dentrix or Eaglesoft and generate reports as needed

Qualifications

• Ability to navigate health information management systems efficiently while maintaining confidentiality in accordance with HIPAA standards
• Excellent customer service skills coupled with professional phone etiquette and interpersonal communication abilities
• Prior clinic or dental office experience is preferred; familiarity with dental terminology and office management practices is a plus
• Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining accuracy in documentation review and medical records management

Join us to be part of a passionate team committed to delivering outstanding patient care through energetic support and meticulous administrative excellence!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Flexible schedule
• On-the-job training
• Paid time off

Work Location: In person