Dental Front Desk / Treatment Coordinator / Billing & Claims Specialist

This is a multi-functional position for someone who is organized, detail-oriented, confident communicating with patients, and comfortable handling both the front desk and the financial/insurance side of a dental office.

Responsibilities

• Answer incoming phone calls and respond to patient inquiries in a friendly and professional manner
• Schedule, confirm, and reschedule patient appointments
• Greet patients and provide an exceptional, welcoming experience
• Coordinate treatment appointments and help patients understand recommended treatment
• Present treatment plans, estimates, and financial options to patients
• Verify dental insurance eligibility, benefits, and coverage
• Obtain and review insurance breakdowns and benefit information
• Follow up with insurance companies regarding claims, predeterminations, payments, and outstanding issues
• Submit and track dental insurance claims
• Review EOBs and insurance payments for accuracy
• Communicate estimated patient portions and outstanding balances
• Follow up with patients regarding treatment plans, insurance information, and outstanding balances
• Assist with payment arrangements and financing options
• Maintain accurate patient and insurance records
• Work closely with the doctor and dental team to ensure smooth patient flow and excellent communication
• Handle day-to-day front desk administrative responsibilities

The Ideal Candidate

We are looking for someone who:

• Has strong people and communication skills
• Is warm, friendly, professional, and confident speaking with patients
• Has previous dental office front desk, treatment coordination, or insurance/billing experience
• Understands dental insurance terminology, benefits, claims, EOBs, and predeterminations
• Is highly organized and detail-oriented
• Is comfortable discussing treatment fees and financial arrangements with patients
• Can confidently handle difficult or sensitive conversations while maintaining professionalism
• Is able to multitask in a busy dental office environment
• Takes initiative and can work independently
• Is reliable, punctual, and a team player
• Has a positive attitude and takes pride in providing an exceptional patient experience
• Is comfortable learning new technology and dental office systems

Job Types: Part-time, Full-time

Pay: $20.00 - $30.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person