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Dental Front Desk Receptionist

periodontal
📍 Cambridge, MA·Posted 23d ago
💰 Avg $38.83k–$49.96k

Exceptional Dental Front Desk & Treatment Coordinator

About the practice

We are a high-end, fee-for-service dental practice focused on exceptional clinical care and a thoughtful, personal patient experience. We’re looking for an experienced, polished, and highly organized Front Desk & Treatment Coordinatorwho can make every patient feel welcomed, informed, and well cared for—from the first phone call through treatment follow-up.

This role is a great fit for someone who combines warm hospitality with strong dental-office experience, confident communication, and the ability to help patients understand and move forward with recommended treatment.

What you’ll do

  • Welcome patients and create a warm, professional first impression
  • Manage phones, scheduling, confirmations, check-in, and check-out
  • Present treatment plans clearly and help patients understand recommended care, fees, and payment options
  • Follow up with patients about proposed treatment and support case acceptance
  • Review treatment estimates and explain insurance benefits when applicable, without making benefit guarantees
  • Coordinate referrals, records, imaging, and communication with referring offices
  • Maintain accurate patient information and documentation in the practice-management system
  • Help keep the schedule productive and respond thoughtfully to changes or cancellations
  • Coordinate with the clinical team to support a smooth, personal patient experience
  • Assist with administrative and front-office tasks that keep the practice running smoothly

What we’re looking for

  • Dental-office experience in a front desk, treatment coordination, or patient-facing administrative role
  • Excellent communication and interpersonal skills
  • Confidence discussing treatment plans and financial arrangements with patients
  • Strong organization, attention to detail, and follow-through
  • Professional, polished, and compassionate approach
  • Ability to manage multiple priorities while staying calm and welcoming
  • Comfort using dental practice-management software and common office technology
  • A team-oriented attitude and commitment to delivering excellent service

What we offer

  • A supportive, collaborative team
  • A modern, patient-focused practice
  • Competitive compensation based on experience
  • Opportunity to make a meaningful contribution to the patient experience and practice growth

Pay: From $25.00 per hour

Application Question(s):

  • Do you have dental experience ? how long ?
  • How many hours do you want to work weekly ? what days are you available ?

Work Location: In person

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