Dental Front Desk

Job Summary

We are seeking a friendly Part Time Dental Front Desk team member to join our busy dental practice, working mornings and Saturdays. In this vital role, you will be the first point of contact for our patients, ensuring a welcoming environment while managing appointment scheduling, patient check-in and check-out, insurance verification, and medical record management. Your energetic approach and attention to detail will help streamline daily operations, enhance patient experience, and support our clinical team in delivering exceptional dental care. This position offers an excellent opportunity for individuals with strong administrative skills and a passion for healthcare to thrive in a fast-paced, patient-centered environment.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures using Eaglesoft
• Schedule appointments efficiently while managing cancellations and rescheduling requests via dental office management software.
• Verify patient insurance coverage, including health insurance knowledge related to Medicare, Medicaid, and private plans, ensuring accurate billing and documentation review.
• Collect payments
• Maintain accurate medical records by updating patient information in compliance with HIPAA regulations and clinical confidentiality policies.
• Answer multi-line phone systems with professional phone etiquette; provide excellent customer service by addressing patient questions promptly and courteously.
• Support clinical staff by managing documentation review, coding procedures with CPT codes, ICD-9/10 coding, and ensuring proper documentation of care plans.

Requirements

• Previous experience working in a dental clinic or medical office environment is highly preferred.
• Proficiency with Eaglesoft
• Strong knowledge of medical terminology, health insurance processes, and health information management standards including HIPAA compliance.
• Experience with medical coding (CPT, ICD-9/10), billing procedures, and documentation review is highly desirable.
• Excellent computer skills
• Exceptional customer service skills with a friendly demeanor and professional phone etiquette.
• Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Prior clinic or dental office experience is preferred but not required; training will be provided for the right candidate.

Join us in providing outstanding patient care while working part-time mornings and Saturdays! If you are energetic, detail-oriented, and passionate about supporting healthcare teams through excellent administrative support—apply today to become a valued member of our dental practice!

Pay: $17.00 - $20.00 per hour

Expected hours: 20.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person