Dental Front Desk Receptionist

PARK RIDGE ORTHODONTICS

Front Desk Receptionist

About Our Practice

We are a family-owned, single-doctor orthodontic practice serving children, teens, and adults throughout Bergen County.

Because we are a small practice, every person here matters enormously. Our team values patient comfort, hospitality, and professionalism in a fun and family friendly environment.

This Is Not a Typical Front Desk Job

We are looking for someone who enjoys people, loves making connections, and believes dental care should feel different.

At our practice, orthodontics is not just about straight teeth. It is about instilling confidence and life-changing transformations. A nine-year-old who is nervous about her very first appointment. A teenager who has stopped smiling in photos. An adult who has wanted straight teeth for thirty years and finally decided this is the year.

Our Treatment Coordinator plays one of the most important roles in the practice, helping families understand their treatment and feel confident moving forward.

What You'll Do

You'll be the trusted guide who helps families move from “I'm nervous and unsure” to “I'm excited and ready to start.”

You will own the patient journey from the very first phone call through the day treatment begins. Responsibilities include:

• Answer new patient calls and convert them into scheduled consultations
• Present the treatment journey in a clear, confident, non-technical way
• Build trust and connection with patients and parents
• Help families understand the value of their treatment
• Review financial options, payment plans, and insurance benefits, and handle insurance coordination
• Coordinate scheduling and keep the doctor's chair time efficient
• Follow up with families who are still considering treatment
• Run the front desk with warmth: greeting, check-in, check-out, and phones
• Work side by side with the doctor to create an exceptional patient experience
• Assist with sterilization of instruments and general office support as needed

What Makes You a Great Fit

You might be perfect for this role if:

• You love building relationships with people
• You are energetic, personable, and genuinely comforting to nervous patients
• You are confident discussing money and value
• You present yourself professionally and speak clearly and warmly
• You can simplify complex information into something easy to understand
• You enjoy helping people make important decisions
• You're organized, detail-oriented, and comfortable wearing several hats in a small office
• You take pride in delivering an incredible experience
• You value feedback and you want to get better

Bonus if you have experience in:

• Dental or orthodontic front desk or treatment coordination
• Patient care or healthcare coordination
• Insurance verification and benefits coordination
• Customer experience or hospitality roles

What We Offer

• Competitive salary
• Direct mentorship from the doctor, with no layers of management between you and the decisions
• Career growth as the practice grows
• Continuing education and training
• The chance to make a real difference in patients' lives
• Full-time, 5 days per week, including some Saturdays
• Benefits include Paid Time Off, Sick Leave, and Paid Holidays

The Type of Person Who Thrives Here

The right person for this role is someone who:

• Thrives on providing exceptional customer experience
• Loves helping others overcome fear
• Enjoys hitting goals
• Wants to grow both personally and professionally
• Is genuinely interested in orthodontics and in this practice, not just collecting a paycheck

If you're looking for a career where you help people transform their lives, we'd love to meet you.

How to Apply

Send us your resume along with a few sentences about why this role interests you. Our process is simple and quick: a 10-minute Zoom conversation first, and then an in-office interview so you can see the practice for yourself.

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Work Location: In person