Dental Front Desk Receptionist

Job Overview
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental practice. In this essential role, you will be the welcoming face of our clinic, responsible for managing patient interactions, scheduling appointments, verifying insurance coverage, and maintaining accurate medical records. Your proactive approach and excellent communication skills will ensure a smooth patient experience from check-in to check-out. This position offers an exciting opportunity to be part of a dedicated team committed to delivering exceptional dental care and fostering a positive environment for both patients and staff.

Dental Front Desk Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures using various Electronic Health Record (EHR) systems such as Dentrix, Eaglesoft, or Open Dental.
• Schedule appointments efficiently while managing multiple-line phone systems with professionalism and courtesy, ensuring optimal clinic flow.
• Verify insurance coverage and benefits using insurance website and communicate coverage details clearly to patients.
• Collect patient information accurately, including medical history and consent forms, ensuring compliance with HIPAA regulations and proper documentation review.
• Handle medical billing processes, including ADA code and Medicare claims, and insurance collections to facilitate timely reimbursements.
• Maintain organized dental and medical records while ensuring confidentiality in accordance with health information management standards.
• Assist with office management tasks such as filing, data entry (including 10 key typing), and managing electronic documentation within various EHR platforms.
• Support front desk operations by managing appointment reminders, patient inquiries, and providing exceptional customer service with excellent phone etiquette.
• Collaborate with dental staff to coordinate care plans and ensure seamless communication between clinical and administrative teams.
• Stay updated on dental terminology and office procedures to enhance overall clinic efficiency.

Dental Front Desk Qualifications

• Proven experience as a Medical Receptionist or Dental Receptionist within a dental clinic or healthcare setting; clinic experience strongly preferred.
• Strong knowledge of dental terminology, medical terminology, ADA CODE, and dental billing procedures.
• Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Open Dental is essential.
• Demonstrated ability in insurance verification processes including Medicare and other third-party payers.
• Excellent computer skills including proficiency in Microsoft Office Suite; ability to learn new software quickly.
• Exceptional organizational skills with attention to detail in documentation review and recordkeeping.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Strong interpersonal skills with a focus on patient service excellence; professional phone etiquette is a must.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining a positive attitude. Join our team today to make a meaningful difference in our patients’ lives! We are committed to fostering an inclusive workplace where your skills are valued and your growth is supported through ongoing training opportunities in medical office management and health information systems. All positions are paid roles that contribute directly to delivering outstanding dental care in a friendly setting!

Job Types: Full-time, Contract

Pay: $28.00 - $30.00 per hour

Benefits:

• Paid time off

Work Location: In person