DENTAL FRONT DESK RECEPTIONIST

Job Summary

The Front Desk Receptionist is responsible for managing the daily front office operations of the dental practice, providing excellent patient service, maintaining an organized schedule, and supporting the doctors and clinical team. The receptionist must be professional, organized, detail-oriented, and able to communicate effectively with patients, insurance companies, and staff.

1. Patient Scheduling and Appointment Management

• Answer incoming phone calls promptly and professionally.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Verify patient information when scheduling appointments, including full name, date of birth, and insurance changes.
• Confirm appointments for the following business days.
• Contact patients who have missed appointments or need to reschedule.
• Maintain an organized and accurate appointment schedule.
• Fill cancellations and openings whenever possible.
• Schedule patients according to the doctors' availability and treatment needs.
• Send appointment reminders by text message, phone, or other office-approved methods.

2. Patient Check-In and Check-Out

• Greet patients warmly upon arrival.
• Check patients in and verify their personal and insurance information.
• Ensure all required forms and signatures are completed.
• Collect copayments, deductibles, outstanding balances, and other applicable patient payments.
• Schedule follow-up appointments before patients leave.
• Provide patients with treatment estimates and financial information as directed.
• Maintain a professional and welcoming atmosphere in the reception area.

3. Patient Communication and Recall

• Contact patients due for routine cleanings and examinations.
• Follow up with patients who are overdue for appointments.
• Contact patients with pending treatment plans and outstanding approvals.
• Respond to patient calls, text messages, emails, and voicemail messages.
• Return calls and respond to messages in a timely manner.
• Document patient conversations, concerns, and follow-up requirements.
• Send records, forms, and other approved documents as requested.
• Maintain a courteous and professional tone in all communications.

4. Dental Records and Documentation

• Maintain accurate and updated patient records.
• Scan, upload, file, and organize documents in the appropriate patient charts.
• Ensure patient forms and medical history information are complete.
• Keep patient charts organized and ready for scheduled appointments.
• Protect patient confidentiality and follow HIPAA requirements.
• Process records requests according to office policies.
• Ensure documents are sent to the correct patient or authorized recipient.

5. Daily Front Office Operations

• Arrive on time and be ready to begin work at 9:00 AM.
• Prepare the front desk and review the daily appointment schedule.
• Check emails, voicemails, and patient messages.
• Keep the reception area, front desk, and workstations clean and organized.
• Maintain office supplies and notify management when supplies are low.
• Communicate schedule changes, patient concerns, and important updates to the team.
• Assist with opening and closing procedures as assigned.
• Complete daily administrative tasks before leaving whenever possible.
• Maintain a professional appearance and a positive attitude.

6. Teamwork and Professional Expectations

• Communicate respectfully with doctors, coworkers, and patients.
• Follow office protocols and instructions provided by management.
• Work efficiently and remain productive throughout scheduled work hours.
• Avoid personal phone use and personal activities during work time.
• Take appropriate restroom, meal, and brief personal breaks without disrupting patient care or office operations.
• Ask questions when unsure rather than making assumptions.
• Maintain patient confidentiality at all times.
• Take responsibility for assigned duties and follow through on outstanding tasks.
• Notify management promptly of scheduling conflicts, errors, or problems.

Work Schedule

Monday through Thursday: 9:00 AM – 6:00 PM

The employee is expected to arrive on time, be prepared to work at the scheduled start time, and complete assigned duties throughout the workday. Any lunch period, breaks, and applicable overtime will be handled in accordance with office policy and applicable labor laws.

Pay: $18.00 - $20.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Paid time off

Work Location: In person