DENTAL FRONT DESK

Company Overview

Dr. Michael S. Reilly DDS is a reputable private practice located in Cranston, RI. We are committed to providing high-quality dental care in a welcoming and professional environment, dedicated to enhancing our patients' oral health and overall well-being. Our office is open Monday-Thursday 8:00 AM- 5:00 PM, and Fridays 8:00 AM- 12:00 PM.

Job Summary

We are seeking an experienced and organized Dental Front Desk Associate to join our team on a full-time or part-time basis. The ideal candidate will possess excellent customer service skills, strong administrative capabilities, and a thorough understanding of dental office operations. In this role, you will serve as the first point of contact for patients, manage appointments, and support the smooth functioning of our dental practice. Compensation is based on experience.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive first impression.
• Schedule appointments efficiently using Eaglesoft dental software.
• Verify patient insurance coverage and process dental insurance claims.
• Process payments, collect co-pays, and ensure they are correctly posted to the patient's account.
• Maintain accurate patient records.
• Confirm appointments via calling and/or Vyne messaging.
• Check patients in/ out, verifying correct information on file.
• Answer phone calls promptly with proper phone etiquette and assist patients with any questions/ inquiries.
• Manage administrative tasks such as scanning and faxing documents.
• Support staff by coordinating patient flow and ensuring all front desk operations run smoothly.

Skills

• PLEASE ONLY APPLY IF YOU HAVE PREVIOUS DENTAL EXPERIENCE*
• Proficiency in Eaglesoft dental software preferred (will train the right candidate).
• Ability to verify dental insurances and access patient benefit breakdowns via provider portal (Delta Dental, Blue Cross, United Healthcare, etc.)
• Excellent customer service skills and friendly phone etiquette.

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Do you have previous dental office experience?

Work Location: In person