Dental Front Desk Coordinator with 3 years Dental Front Desk experience

We are seeking a dedicated and detail-oriented Dental Receptionist and Insurance Coordinator to join our healthcare team. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a comprehensive understanding of dental insurance processes. In this role, you will serve as the first point of contact for patients, manage appointment scheduling, verify insurance coverage, and facilitate smooth clinic operations. Your expertise will ensure a positive patient experience while maintaining compliance with healthcare regulations and confidentiality standards.

Responsibilities

• Greet patients professionally, answer phone calls, and provide exceptional customer service in a courteous manner.
• Schedule patient appointments efficiently using electronic scheduling systems and coordinate with clinical staff to optimize daily operations.
• Verify insurance coverage, process claims, and handle billing inquiries using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth.
• Review medical documentation for accuracy and completeness to support billing and coding processes.
• Manage insurance authorizations, pre-certifications, and follow-up on unpaid claims to ensure timely reimbursement.
• Maintain accurate patient records in compliance with HIPAA regulations and clinic policies.
• Assist patients with financial arrangements, explain treatment plans, and clarify insurance benefits related to dental procedures.

Requirements

• Proven experience in medical or dental office administration with a focus on insurance coordination and billing.
• Strong knowledge of health insurance plans, including Medicare, Medicaid, CPT coding, ICD-9/10 coding, and medical billing procedures.
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and data entry accuracy (10 key typing).
• Ability to review clinical documentation thoroughly while adhering to confidentiality policies under HIPAA guidelines.
• Bilingual abilities are a plus to effectively communicate with diverse patient populations.
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Exceptional phone etiquette, customer service orientation, and clerical experience within a healthcare setting are essential.

Join our team to provide outstanding administrative support that enhances patient care experiences while ensuring operational excellence through meticulous insurance coordination and office management!

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Paid sick time
• Paid time off

Pay: $21.00 - $34.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Dental receptionist: 1 year (Required)

Work Location: In person