Dental Front Desk & Billing

Overview

We are looking for a friendly, organized, and dependable Dental Front Desk, Billing & Treatment Coordinator to join our dental team.

We already have an experienced primary front desk receptionist with many years of experience. We are looking for an additional team member to support our existing receptionist with treatment planning coordination, front desk duties, dental billing, insurance claims, insurance verifications, and accounts receivable.

The ideal candidate will be a team player with strong communication and organizational skills who can help provide an excellent patient experience while keeping daily office operations running smoothly.

Responsibilities

• Support our experienced front desk receptionist with daily administrative and front desk duties.
• Assist with treatment planning coordination, including presenting treatment plans, explaining estimated insurance benefits, and discussing patient financial responsibilities.
• Schedule appointments, coordinate treatment visits, and follow up with patients regarding recommended treatment.
• Verify dental insurance eligibility, coverage, and benefits.
• Perform dental billing and submit insurance claims accurately and promptly.
• Review and process Explanation of Benefits (EOBs), post insurance payments, and identify payment discrepancies or underpayments.
• Manage accounts receivable (A/R) by following up on outstanding insurance claims and overdue patient balances.
• Follow up on unpaid claims, investigate denials, correct billing errors, and resubmit claims as needed.
• Collect patient payments and assist with outstanding account collections.
• Explain treatment estimates, insurance coverage, copayments, and patient balances.
• Answer phone calls, greet patients, and assist with check-in and check-out.
• Maintain accurate patient records, insurance information, billing records, and payment details.
• Use Dentrix for scheduling, patient records, treatment planning, billing, and insurance claims. Dentrix experience preferred.
• Maintain patient confidentiality and follow HIPAA requirements.

Qualifications

• Previous dental office experience preferred.
• Dentrix experience preferred.
• Knowledge of dental insurance verification, billing, EOBs, and insurance claims.
• Experience with accounts receivable, claim follow-up, and collecting outstanding balances is a plus.
• Familiarity with dental treatment planning and explaining financial estimates to patients is preferred.
• Strong communication, customer service, and organizational skills.
• Ability to multitask, pay attention to detail, and work well with an experienced receptionist and the dental team.
• Professional, friendly, dependable, and patient-focused.

Pay: $19.00 - $22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Paid sick time
• Paid time off

Work Location: In person