Dental Front Desk

Job Overview

Join a dynamic healthcare team as a Dental Front Desk Specialist, where your energetic and proactive approach will be the first point of contact for patients and visitors. In this vital role, you will manage patient check-ins, scheduling, insurance verification, and medical record maintenance with precision and care. Your enthusiasm and organizational skills will help create a welcoming environment while ensuring smooth administrative operations. This paid position offers an exciting opportunity to contribute to exceptional patient experiences and support clinical teams in a fast-paced dental practice.

Responsibilities

• Greet patients warmly, verify their appointments, and facilitate check-in procedures with excellent customer service.
• Manage patient scheduling using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks to optimize appointment flow.
• Verify insurance coverage, process payments, and handle medical billing and collections efficiently using health insurance knowledge.
• Maintain accurate medical records and review documentation for completeness in compliance with HIPAA and clinical confidentiality policies.
• Utilize computer skills to update patient information, manage electronic health records (EHR), and document clinical notes accurately.
• Answer incoming phone calls with professional phone etiquette, schedule appointments, and address patient inquiries promptly.
• Support medical administrative tasks including data entry, filing, and managing office supplies to ensure seamless clinic operations.

Experience

• Prior clinic or medical office experience is highly preferred, especially within dental or healthcare settings.
• Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential.
• Strong understanding of medical terminology, CPT coding, ICD-9/10 coding, Medicare guidelines, and health insurance processes.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Excellent clerical skills including typing (10 key typing), document review, and Microsoft Office applications are required.
• Proven customer service experience with the ability to handle phone communication professionally in a fast-paced environment.
• Knowledge of HIPAA regulations and clinical confidentiality policies ensures compliance in all interactions.

This role is perfect for motivated individuals who thrive in a supportive team environment while delivering outstanding patient service. If you possess strong organizational skills combined with healthcare knowledge and a friendly demeanor, we invite you to bring your energy to our dedicated dental team!

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid sick time
• Paid time off
• Uniform allowance

Work Location: In person