Dental Receptionist/Front Desk

Overview - IMMEDIATE RESUMPTION!!!

(Dental Front Desk Experience Required)

We are seeking a professional and organized Dental Receptionist/Front Desk to join our dental practice. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires a strong understanding of dental office operations, medical billing, and EMR systems, along with excellent communication skills. Experience with dental terminology, insurance verification, and medical records management is highly valued. Bilingual abilities and prior clinic or dental office experience are preferred to ensure smooth patient interactions and office workflow.

Responsibilities

• Greet patients warmly and manage patient check-in and check-out processes with professionalism and courtesy
• Schedule appointments using dental practice management software such as Open Dental or Dentrix
• Verify insurance coverage and perform insurance claims processing using systems like Epic, Meditech, Athenahealth, or eClinicalWorks
• Collect payments, process co-pays, and handle billing procedures including medical collection tasks
• Maintain accurate patient records in EMR/EHR systems while ensuring compliance with HIPAA regulations
• Review documentation for accuracy and completeness, including CPT coding, ICD-9/10 coding, and care plan documentation
• Answer multi-line phone systems promptly with excellent phone etiquette; respond to patient inquiries efficiently
• Manage filing of dental records, medical records, and other administrative documents
• Assist with medical administrative support tasks such as intake procedures, insurance verification, and appointment reminders
• Support office management activities to ensure smooth daily operations of the front desk

Qualifications

• Prior experience in a dental clinic or medical office environment is highly preferred
• Strong knowledge of dental terminology and billing
• Proficiency in EMR/EHR systems such as Eaglesoft, Dentrix, Meditech, Epic, Athenahealth, or similar platforms
• Familiarity with dental office software including Microsoft Office suite (Word, Excel) and office management tools
• Excellent customer service skills with the ability to handle patient inquiries professionally
• Strong organizational skills with attention to detail in documentation review and data entry
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security
• Ability to multitask effectively in a fast-paced environment while maintaining accuracy in all tasks

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality patient care. We value professionalism, attention to detail, and a friendly demeanor in our staff.

Pay: $18.00 - $30.00 per hour

Benefits:

• Dental insurance

Work Location: In person