Dental Assistant Office Manager/Treatment Coordinator

About BEAM Dental

BEAM Dental is a modern, growing, multispecialty dental practice located in Long Island City, Queens. Our office offers comprehensive dental care, including general dentistry, orthodontics, and specialty services.

We are committed to providing exceptional patient experiences in a welcoming, professional, and team-oriented environment.

We are seeking an experienced, motivated, and personable Dental Treatment Coordinator / Assistant Office Manager to help manage daily operations, support patient care coordination, and contribute to the continued growth of our practice.

This position offers a unique opportunity to work closely with an experienced Office Manager during the onboarding and transition process, gaining familiarity with our established systems, workflows, and operational procedures.

The selected candidate will also collaborate with our broader management team, participate in weekly Office Manager meetings, and work directly with our Revenue Cycle Management (RCM) team.

This is an excellent opportunity for someone who enjoys working with patients, takes initiative, and is interested in growing into a full-time leadership position.

Key Responsibilities

Treatment Coordination & Patient Experience

• Present and explain treatment plans, including general dentistry, orthodontics, and specialty procedures.
• Discuss treatment costs, insurance benefits, and available financing options with patients.
• Follow up with patients regarding outstanding treatment plans and help improve case acceptance.
• Coordinate consultations and treatment appointments between providers and patients.
• Build strong relationships with patients and ensure a positive experience from their initial consultation through treatment completion.
• Help patients understand their treatment options and financial responsibilities.

Front Desk & Administrative Responsibilities

• Manage patient scheduling, appointment confirmations, and daily front desk operations.
• Answer incoming calls, respond to patient inquiries, and assist with new patient intake.
• Verify dental insurance benefits and assist with claims, billing, and payment collection.
• Maintain accurate patient records and ensure proper documentation.
• Utilize Dentrix Ascend for scheduling, treatment planning, billing, and patient management.
• Monitor appointment schedules and help maximize provider productivity.

Office Management & Team Leadership

• Assist with overseeing daily office operations to ensure efficient workflows.
• Coordinate communication between front desk staff, dental assistants, hygienists, and providers.
• Support staff scheduling, training, and accountability.
• Help identify opportunities to improve office efficiency, patient satisfaction, and team performance.
• Assist with tracking key performance indicators, including treatment acceptance, scheduling, collections, and patient retention.
• Work closely with practice leadership to support office growth and operational goals.
• Help maintain a positive, organized, and collaborative workplace.

Management Training & Collaboration

• Work closely with an experienced Office Manager during the onboarding and transition period to become familiar with BEAM Dental's systems, workflows, and operational standards.
• Participate in weekly Office Manager meetings to review practice

Pay: $25.00 - $28.00 per hour

Work Location: In person