Dental Administrator/Front Desk

Job Overview
We are seeking a professional and friendly Front Desk Receptionist to join our team in a dynamic dental office environment. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing various administrative tasks. This role is essential in ensuring the smooth operation of our front desk and maintaining a welcoming atmosphere for all patients.

Key Responsibilities:

• Patient Scheduling: Effectively booking appointments, managing cancellations, and coordinating patient flow to minimize wait times.
• Patient Check-in/Check-out: Greeting patients, verifying insurance information, and collecting necessary paperwork.
• Phone Management: Answering incoming calls, addressing inquiries, and scheduling appointments over the phone.
• Insurance Billing: Processing insurance claims, verifying patient benefits, and managing billing issues.
• Financial Transactions: Collecting co-pays, handling payments, and managing patient accounts.
• Record Keeping: Maintaining accurate patient charts, updating electronic health records, and ensuring proper documentation.
• Compliance: Adhering to HIPAA regulations, maintaining patient confidentiality, and staying updated on dental practice guidelines.
• Patient Management: Presenting & taking acceptance on the treatment plan, send referrals and X-rays to specialists, request and upload X-rays from other offices, communicate with pharmacy regarding patient prescriptions.

Education/Experience

• High school diploma or equivalent; some college preferred
• Must have 1-2 years Dental experience.
• Working knowledge of computers for word processing, insurance claims processing and records management software (Open Dental) preferred.
• Excellent communications skills
• Customer service or patient relations experience
• Ability to communicate all concerns to the dentist

If you are passionate about providing excellent patient service and have the relevant experience in a medical environment, we invite you to apply for this rewarding opportunity as a Front Desk Receptionist.

Pay: $26.00 - $30.00 per hour

Expected hours: 22.0 – 25.0 per week

Work Location: In person