Assistant Office Manager

Seeking a detail-oriented and motivated management professional for a full-time position in our dental office in Westport, CT. Our office is highly efficient, fast-paced and growing. We are looking for a team member that shares our passion for delivering an exceptional standard of professionalism and customer service.

Responsibilities:

- Managing the office flow

- Leading the team by example and delegating responsibilities to a team of ten employees

- Staffing the office properly to match daily patient volume

- Optimizing the schedule on a daily basis to increase efficiency and production

- Verifying dental insurance, creating insurance breakdowns and accurately calculating patient copays

- Helping patients understand and maximize their dental insurance benefits

- Following-up with insurance companies on unpaid claims

- Entering insurance check payments into dental software system and posting payments into patient accounts

- Analyzing and explaining account ledgers to patients

- Sending statements and collecting unpaid balances

- Assisting with and overseeing the appointment text reminder system

- Balancing all numbers at the end of the day and verifying that all insurance claims were submitted correctly

- Leading the front office team by example in all aspects of customer service: checking patients in and out, collecting payment, scanning and entering patient paperwork details, answering calls, making appointments, appointment recall reminders, jumping in to help colleagues whenever needed, etc.

Requirements:

- A minimum of 2 years of professional work experience in a dental office and with insurance verification

- A minimum of 1 year of dental office management experience

- Polished and professional oral and written communication skills

- Excellent math skills, punctual, quick thinking and highly detail-oriented

- Must be able to multitask, stay organized and problem-solve

- High School Diploma or GED

- This is not a remote position: applicants must be physically present and able to report to work daily in our office in Westport, Connecticut

Preferred:

- Prior experience with Eaglesoft

Compensation:

- Commensurate with experience and negotiable

Office Hours:

Mon, Tue, Wed, Thu: 8:15am-5:30pm

Fri (occasional): 9:00am-1:00pm (flexible hours)

One Sat a month: 7:45am – 1:00pm (Only in Spring, Fall and Winter)

Applying: Candidates are invited to send their resume and cover letter

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you available to work all of the specific office hours mentioned in the job post (required)?
• Do you have a criminal background?

Education:

• High school or equivalent (Required)

Experience:

• Dental office: 2 years (Required)
• Insurance verification: 2 years (Required)
• Management: 1 year (Preferred)
• dental office management: 1 year (Required)

Work Location: In person