Treatment Coordinator

We are an elite, dynamic Periodontal surgery practice that is committed to delivering exceptional care to our patients and first-class service to referring providers. We are looking to add an outgoing individual who is passionate about providing exceptional patient care on a full-time basis in our Reading location.

As a Treatment Coordinator, you will be a key connection point for patients from their first call through treatment completion. You’ll serve as a trusted resource for patients – helping them understand their treatment plans, guiding them through financial options, and ensuring every interaction is handled with professionalism and care.

We are looking for a fun, hardworking team player to enhance the growth of our practice while continuing to fulfill patient’s oral healthcare needs. If you are passionate about patient care, treating and educating patients, we would love to hear from you!

Key responsibilities include:

• Deliver exceptional service to patients and referring offices
• Maintain doctors’ schedules to ensure efficient use of their time
• Partner closely with the clinical team to ensure smooth patient flow
• Understand periodontal treatment recommendations and develop treatment plans from the doctor’s diagnosis
• Present periodontal and dental implant treatment plans, explain treatment costs, verify insurance information, and collect patient payments
• Coordinate communication with referring dental offices
• Maintain accurate patient records and HIPAA compliance
• Perform other duties as assigned

Education and Experience

• High school diploma or equivalent
• At least one year of customer service experience
• Understanding of dental terminology
• Periodontal, oral surgery, endodontic, or other dental specialty experience is beneficial
• Experience discussing treatment costs, insurance benefits, and financial arrangements is a plus

Skills and Abilities

• Friendly, professional, welcoming demeanor
• Strong organizational skills and attention to detail
• Basic office and computer skills (typing, filing, digital communication)
• Excellent communication and problem‑solving skills
• Ability to collaborate and contribute positively to a team environment

What We Offer

• Annual Merit Reviews with Bonus Potential
• Paid Time Off (starting at 2 weeks) plus Sick Time, 6 Paid Holidays, and Paid Parental Leave (2 weeks)
• Health, dental, and vision insurance (with HSA option) plus Life and Disability insurance
• 401(k) with 4% company match
• Employee Assistance Program (EAP)
• FIGS Scrubs/Uniforms and all PPE provided
• CPR/BLS certification renewal provided