Senior Patient Services Coordinator

Senior Patient Services Coordinator

Freels Orthodontics | McAllen, Texas

Freels Orthodontics is seeking an experienced professional to manage patient scheduling and help support the financial, insurance, and administrative functions of our orthodontic practice.

This position requires strong organizational skills, sound judgment, and the ability to work independently. Candidates must have previous dental or healthcare office experience with patient accounts, insurance, and scheduling.

Key Responsibilities

• Coordinate patient appointments to support treatment needs and an efficient clinical schedule.
• Manage schedule openings, cancellations, missed appointments, and patient follow-up.
• Explain patient balances, payment arrangements, and insurance estimates clearly and professionally.
• Collect payments, document transactions, and assist with patient account questions.
• Verify insurance eligibility and orthodontic benefits.
• Assist with insurance claims, payment status inquiries, and outstanding insurance follow-up.
• Maintain accurate patient records, account notes, and administrative documentation.
• Communicate with the financial, treatment coordination, and clinical teams to ensure smooth patient transitions.
• Prepare reports, correspondence, and other administrative work as assigned by the Practice Manager.
• Protect the confidentiality of patient and financial information.

Required Qualifications

• Demonstrated experience in dental or healthcare administration, including scheduling, patient finances, and insurance.
• Ability to review account information, identify discrepancies, and follow through on unresolved issues.
• Confidence handling financial conversations with professionalism and discretion.
• Strong communication, organization, and problem-solving skills.
• Ability to prioritize competing responsibilities and complete work with minimal supervision.
• Proficiency with practice management software and Microsoft Office.

Preferred Qualifications

• Orthodontic practice experience.
• Knowledge of orthodontic insurance benefits, claims, and payment schedules.
• Familiarity with Ortho2 Edge and DentalXchange.

The Ideal Candidate

You are dependable, proactive, comfortable with numbers, and attentive to details. You take ownership of your work, anticipate what needs attention, and help patients feel informed and supported throughout their experience.

Pay: $16.00 - $20.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Employee discount
• Gym membership
• Paid sick time
• Paid time off
• Uniform allowance

Work Location: In person