Patient Coordinator

The Ideal Candidate

We are looking for someone who brings more than administrative skills to the front desk. Our ideal candidate is approachable, dependable, and proactive, with the confidence to discuss treatment plans and insurance benefits while making patients feel heard and supported.

We value a team member who steps in to help when needed, communicates openly with coworkers, approaches challenges with a positive attitude, and understands that excellent patient care starts with a strong, supportive team.

About the Position

We are seeking a friendly, organized, and experienced Dental Front Desk Receptionist to join our dental team! We are looking for someone who understands that the front desk sets the tone for the entire patient experience. The ideal candidate is welcoming, professional, detail-oriented, and confident communicating with patients about their dental treatment and financial needs.

The right person will have at least 2 years of dental front office experience, including presenting treatment plans, verifying dental insurance benefits, and understanding common dental procedures well enough to explain them clearly to patients. We value a positive attitude, strong communication skills, and someone who enjoys working collaboratively with the entire dental team to provide exceptional patient care.

Key Responsibilities

• Welcome patients warmly and create a positive, comfortable, and professional first impression.
• Present and review treatment plans with patients, explaining recommended procedures, treatment sequencing, estimated costs, and available payment options.
• Verify dental insurance eligibility and benefits, including deductibles, annual maximums, coverage percentages, and frequency limitations.
• Understand common dental procedures and terminology to help patients better understand their recommended treatment and answer general questions.
• Communicate clearly and compassionately with patients regarding treatment recommendations, insurance coverage, and financial responsibilities.
• Coordinate appointments, manage the schedule, confirm upcoming visits, and help maintain an efficient daily workflow.
• Collaborate closely with dentists, hygienists, dental assistants, and other front office team members to ensure a seamless patient experience.
• Maintain accurate patient records, update insurance information, and assist with treatment follow-up and outstanding treatment coordination.
• Handle patient concerns professionally, with empathy, patience, and a solutions-oriented attitude.
• Support the overall success of the practice by contributing to a welcoming, organized, and team-focused environment.

Qualifications

• At least 2 years of experience in a dental front office or dental receptionist role.
• Experience presenting treatment plans and discussing treatment costs and financial arrangements with patients.
• Knowledge of dental insurance verification, benefits, and common insurance limitations.
• Familiarity with general dentistry procedures and the ability to explain treatment in clear, patient-friendly language.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail, with the ability to multitask in a busy dental office.
• A positive, professional attitude and a genuine desire to help patients feel informed, comfortable, and valued.
• A team-first mindset, with a willingness to communicate, collaborate, and support coworkers.
• Proficiency with dental practice management software is preferred.

Pay: From $22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Work Location: In person