Patient Coordinator

Patient Care Coordinator (Receptionist & Treatment Coordinator)

Family Dental Home | Casselberry, FL

Schedule: Monday - Friday | 8:30 AM – 5:30 PM

***Minimum 3 Years Dental Treatment Coordinator Experience Required***

About Family Dental Home

Family Dental Home is a growing, patient-centered dental practice serving children and adults throughout Central Florida.

Every team member plays an important role in helping patients achieve healthier smiles while contributing to a positive, supportive, and high-performing work environment.

We are looking for a highly organized, energetic, and relationship-focused team member who thrives in both patient service and treatment coordination.

Our Core Values

Honesty

We communicate openly, honestly, and with integrity.

Learning

We continuously learn, improve, and share knowledge.

Trust & Compassion

We build lasting relationships through empathy, respect, and service.

Optimism

We approach challenges with positivity, solutions, and a growth mindset.

Position Overview

This role combines the responsibilities of a Dental Receptionist and Treatment Coordinator.

You will serve as one of the primary points of contact for patients while also helping patients understand treatment recommendations, financial options, insurance benefits, and scheduling.

The ideal candidate is confident, personable, detail-oriented, and capable of building trust with patients while helping them move forward with the care they need.

Key Responsibilities:

Treatment Coordination

• Review treatment plans with patients
• Explain treatment recommendations in clear, patient-friendly language
• Verify and explain insurance benefits
• Discuss financial arrangements and payment options
• Present treatment plans and assist patients in moving forward with recommended care
• Follow up on unscheduled treatment
• Track treatment acceptance opportunities
• Coordinate referrals and specialty care when needed

Administrative & Performance Responsibilities

• Maintain accurate documentation in practice management software
• Monitor treatment acceptance opportunities
• Report key metrics and performance indicators
• Support office goals through proactive communication and follow-through
• Identify opportunities to improve patient experience and office efficiency

Front Desk & Patient Experience

• Answer incoming patient calls with professionalism and warmth
• Schedule and confirm appointments
• Greet and check patients in and out
• Manage patient communication via phone, text, and email
• Handle patient questions regarding appointments, paperwork, insurance, and office policies
• Maintain accurate patient records and documentation
• Support daily office flow and patient experience

Qualifications Required

• Minimum 3 years of Dental Treatment Coordinator experience
• Strong understanding of dental insurance and treatment planning
• Reliable attendance and punctuality
• Excellent verbal and written communication skills
• Fluent English (Required)
• Conversational Spanish (Preferred)
• Strong organizational and multitasking abilities
• Comfortable discussing treatment, insurance, and financial arrangements
• Professional appearance and demeanor

Preferred Traits

• Positive attitude
• Self-starter mentality
• Strong problem-solving skills
• Relationship builder
• Goal-oriented and results-driven
• High level of accountability
• Ability to remain calm and professional in a fast-paced environment

Why Join Our Team?

• Supportive and positive culture
• Opportunity to make a meaningful impact on patients' lives
• Growth-oriented environment
• Opportunity to help patients receive the care they need while building lasting relationships

Interested?

Please apply through Indeed only. Please do not call the office regarding your application.

Only candidates meeting the minimum qualifications of will be considered:

• 3+ years Dental Treatment Coordinator experience

Pay: $23.00 - $25.00 per hour

Expected hours: 38.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Retirement plan

Experience:

• Dental Treatment Coordinator: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person