Patient Coordinator -- Dental Assistant

Our Mission:
At GumCare & Implant Specialists LLC, we’re not just about excellent clinical outcomes, we’re about personalized, compassionate care that transforms lives. Every treatment plan is tailored. Every patient is treated with empathy and clarity. And every team member is empowered to grow in a culture of excellence and collaboration.

Patient Coordinator / Dental AssistantAbout the Role

We’re seeking an experienced, compassionate, and driven Patient Coordinator to join our high-performing periodontal team. This position is primarily focused on patient communication, treatment coordination, scheduling, and creating an exceptional experience for every patient from their first interaction with our office through completion of care.

The ideal candidate is someone who genuinely enjoys working with people, can confidently communicate treatment information, stays organized in a fast-paced environment, and takes pride in making patients feel comfortable, informed, and cared for.

A background in dental assisting is highly valued, as this position will also provide opportunities to assist the clinical team when needed. Candidates with experience in treatment coordination, dental assisting, leadership, or patient relationship management are especially encouraged to apply.

This is an opportunity for someone who wants to play an important role in helping patients understand their treatment, feel confident moving forward with care, and have a positive experience every step of the way.

Key Responsibilities

Patient Coordination & Communication

• Serve as a primary point of contact for patients throughout their treatment journey.
• Welcome patients with warmth, professionalism, and genuine compassion.
• Build strong relationships with patients and create an environment where they feel comfortable asking questions and discussing their concerns.
• Review and coordinate treatment plans, appointments, and follow-up care.
• Clearly explain treatment recommendations, next steps, and appointment expectations to patients.
• Help patients understand the value and importance of recommended periodontal treatment.
• Follow up with patients regarding treatment recommendations, scheduling, and outstanding needs.
• Coordinate appointments and help maintain an efficient and productive schedule.
• Communicate closely with doctors and the clinical team regarding patient needs and treatment plans.
• Help ensure a smooth transition between the clinical and administrative sides of the patient experience.
• Handle patient questions and concerns with confidence, professionalism, and empathy.
• Maintain accurate patient information and documentation within the practice-management system.

Clinical Support

• Assist the doctors and clinical team when needed during surgical and non-surgical procedures.
• Capture X-rays and CT scans and assist with digital charting and clinical documentation.
• Prepare treatment rooms and assist with sterilization and maintaining an organized clinical environment.
• Step in to support the dental assistants and clinical team as needed to keep the day running smoothly.

What We’re Looking For

• 2+ years of dental experience preferred.
• Experience as a Patient Coordinator, Treatment Coordinator, Dental Assistant, or similar patient-facing role.
• Strong communication and interpersonal skills.
• Confident and comfortable discussing treatment plans and communicating with patients.
• Excellent organization, time management, and multitasking skills.
• A warm, friendly, and reassuring personality.
• Someone who can make patients feel comfortable while also confidently helping them move forward with recommended care.
• Prior experience with treatment coordination or case acceptance is a major plus.
• Prior leadership or mentoring experience is highly encouraged.
• Experience with Dentrix is ideal, but not required.
• Radiology certification is a plus.
• Comfortable with technology and willing to learn Microsoft Office, digital imaging, CBCT, and practice-management software.
• A team player who is willing to help wherever needed.
• Someone who takes ownership, pays attention to detail, and understands that every patient interaction matters.

What You Can Expect from Us

• Competitive salary based on your skills and experience.
• Paid time off and 401(k) retirement plan for full-time employees.
• Support for continuing education and professional development.
• A respectful, collaborative, team-based environment.
• Opportunities to grow within the practice.
• A supportive team that values communication, professionalism, and exceptional patient care.
• The opportunity to work alongside experienced doctors and a dedicated clinical team.
• A workplace where your skills, personality, and contribution are valued.

Ready to Make a Difference?

If you’re someone who loves helping people, building relationships, communicating confidently, and making a difference in a patient’s experience, we’d love to hear from you.

If you have a dental assisting background as well, that’s an added bonus—but what matters most is your ability to connect with patients, stay organized, and help create an exceptional experience from beginning to end.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

License/Certification:

• Radiology Certification (Required)

Ability to Commute:

• Canton, OH 44718 (Required)

Work Location: In person