Patient Coordinator and Receptionist

Patient Coordinator | Eastside Dental | Milwaukee, WI

Help patients feel welcomed, informed, and cared for.

Eastside Dental is seeking a friendly, organized, and dependable Patient Coordinator to join our team. We’re looking for someone who enjoys connecting with people, takes ownership of their work, and understands that excellent patient care begins before a patient sits in the dental chair.

Our team values clear communication, accountability, and helping one another succeed. Dental experience is preferred, but we are willing to train the right person who brings a positive attitude, strong work ethic, and willingness to learn.

What You’ll Do

• Welcome patients warmly and provide attentive service in person and over the phone.
• Coordinate appointments, confirmations, and follow-up communication.
• Keep schedules productive by filling openings and following up on recommended treatment and overdue care.
• Present treatment plans and explain recommended care, treatment sequencing, estimated costs, and payment options in coordination with our clinical team.
• Help patients understand their insurance benefits.
• Collect payments and assist with patient balances and insurance claim follow-up.
• Communicate closely with providers, clinical team members, and the Office Manager.
• Participate in team meetings, track assigned goals, and contribute ideas that improve the patient experience.
• Support teammates and assist with additional responsibilities as office needs evolve.

Who You Are

• Warm, professional, and comfortable starting conversations.
• Organized and able to manage completing priorities with attention to detail.
• Comfortable discussing treatment and finances with kindness and clarity.
• Reliable, proactive, and committed to following through.
• Open to feedback, willing to learn, and comfortable with accountability.
• A team player who notices where help is needed and steps in.

Qualifications

• Dental front office or patient coordination experience preferred, but not required—we will train the right person.
• Strong communication, customer service, and computer skills.
• Willingness to learn dental terminology, insurance processes, treatment presentation, and practice management software.

Pay: From $21.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flextime
• Free parking
• Gym membership
• Health insurance
• Paid training

Work Location: In person