Patient Care & Implant Coordinator

• Serve as the primary point of contact for Specialty clinics.
• Perform patient check-in and check-out procedures.
• Upload and verify dental insurance information.
• Run eligibility, collect payments and process transactions accurately.
• Schedule, reschedule, and confirm patient appointments.
• Manage cancellations, no-shows, and send follow-up letters when appropriate.
• Document patient communications and interactions within the Electronic Health Record (EHR) And in Patient chart notes when communicating with patients.
• Answer incoming phone calls, emails, and voicemails promptly and professionally.
• Communicate with patients to resolve concerns and minimize escalations.
• Escalate unresolved patient concerns to the Director of Clinical Operations when appropriate.
• Coordinate transportation services, including Lyft rides, when necessary.
• Collect patient payments and process transactions accurately.
• Review and evaluate patient accounts.

Implant Case Coordination:

• Coordinate and track implant cases from consultation through treatment completion.
• Serve as a liaison among patients, restorative dentists, faculty, implant representatives, referring providers, and dental laboratories.
• Ensure implant patients remain on schedule and receive timely treatment.
• Schedule, coordinate, and follow up on implant-related appointments.
• Track implant consultations, case acceptance, treatment progression, and production metrics.
• Maintain ongoing communication with referring providers throughout treatment.
• Coordinate immediate temporization and restorative case scheduling as needed.
• Process implants surgical and restorative guides, verify case requirements, coordinate guide delivery with Lab Coordinator.
• Ensure guides are available and prepared for scheduled procedures.
• Print implant treatment plans, implant guides, radiographs, laboratory prescriptions, surgical reports, and other case-related documentation required for patient care and clinical procedures

• Track and maintain implant inventory, components, instruments, and related supplies.
• Monitor inventory levels and maintain accurate tracking systems.
• Receive and process inventory shipments and related accounting transactions.
• Process orders, returns, credits, and warranty requests.
• Maintain organized electronic and physical inventory records.

Education/Experience:

• High School Diploma or GED, Required.
• Minimum of three years of customer service, healthcare, dental office, or administrative experience.
• Experience working in a patient-facing environment.
• Experience in a dental, oral surgery, orthodontic, or healthcare clinic, preferred.
• Experience coordinating complex treatment cases, preferred.

Certifications:

• Certified Dental Assistant certification, preferred.
• Basic Life Support (BLS) certification, preferred.

Knowledge/Skills/Abilities:

• Proficiency using Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with axiUm or comparable dental practice management software preferred.
• Spanish-speaking skills, Preferred.
• Strong customer service and patient relations skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Knowledge of dental terminology, implant procedures, and dental insurance processes.
• Knowledge of infection control protocols and HIPAA requirements.
• Ability to maintain professional relationships with patients, students, faculty, vendors, laboratories, and colleagues.
• Ability to work independently and as part of a multidisciplinary team.
• Strong problem-solving and conflict-resolution skills.

Working Conditions:

• Extensive use of computers and electronic systems.
• Prolonged sitting and standing.
• Frequent interaction with patients and clinic personnel.
• Ability to lift up to 5 pounds.
• May be exposed to bloodborne pathogens and other bodily fluids in accordance with OSHA standards.