Patient Care Coordinator/Office Manager

About the practice
Jennifer M. Pan, DMD is a boutique prosthodontic practice in Wilmington, NC. We see fewer patients by design, so each one gets unhurried time, clear communication, and a team that knows them by name. Our small team of three works closely together every day.

Position summary
The Patient Care Coordinator is the first person our patients meet, call, and hear from. You’ll own the patient experience outside the treatment chair: scheduling, payments, financial conversations, and follow-up. You’ll report directly to Dr. Pan and work side by side with her and our dental assistant. This is a full-time, four-day-a-week role.

Key responsibilities

Patient experience

• Welcome every patient warmly, in person and by phone, and keep the front office calm and polished
• Guide new patients from their first call through their first visit, including intake forms
• Follow up after appointments and procedures, and gather feedback and reviews

Scheduling

• Manage the doctor’s schedule so every patient gets the time they need
• Schedule multi-visit treatment (crowns, bridges, implants, dentures) around lab timelines, and track each case from send-out to return
• Confirm appointments, manage the recare list, and fill openings
• Coordinate referrals and records with referring dentists and specialists

Financial coordination

• Explain our out-of-network policy and give patients the forms they need to submit to their insurance
• Discuss payment options with patients, including payment plans and financing
• Collect payments and keep patient accounts current

Office operations

• Maintain accurate records in Curve, our practice management software
• Order front-office supplies and keep patient areas tidy
• Help with daily reports and end-of-day reconciliation

Qualifications

Required

• 2+ years in a patient- or client-facing role
• Warm, polished communication in person, on the phone, and in writing
• Comfort discussing fees and payment with patients
• Strong organization and follow-through
• Comfort learning new software

Preferred

• Dental front-office experience
• Experience with Curve or another dental practice management software
• Associate or bachelor’s degree, especially in business or healthcare administration
• NC dental radiography certification, or willingness to earn it

Schedule, pay, and benefits

• Schedule: Full time, Monday-Thursday, 8am-4pm
• Pay: $20-$25 per hour, based on experience
• Health insurance: practice pays 60% of the premium
• Retirement: practice retirement plan with employer match
• Student loan repayment: up to $5,250 per year, starting after 3 years
• Paid time off and paid holidays
• Growth: room to grow into business and practice administration responsibilities

Pay: $20.00 - $25.00 per hour

Expected hours: 32.0 per week

Ability to Commute:

• Wilmington, NC 28403 (Required)

Work Location: In person