Patient Care Coordinator - Dental Assistant

Job Purpose

• Awareness of delegable duties and functions allowed to be performed by dental assistant.
• Assist in clinical procedures and treatments.
• Learn and comply with Coast’s administrative procedures.
• Learn and comply with OSHA laws and safety guidelines.
• Maintain Material Safety Data Sheets (MSDS).
• Learn and comply with state and Federal infection control standards in the dental office and operatories, including but not limited to: wearing protective barriers such as gloves, scrubs, and eye wear; disinfecting and sterilizing instruments and treatment areas; and disposing properly of contaminated or bio-hazardous waste/materials.
• Insure review and completion of documentation, including but not limited to: accurate and current medical history, medical alerts, and signed Consent forms.
• Document/chart all dental procedures performed during each patient visit according to dentist’s instructions and legal requirements.
• Welcome and escort patient in reception to and from the treatment areas. Schedule appointments and assist in appointment confirmation calls.
• Effectively provide dental education and information to insure patient awareness of dental health and continuing treatment.
• Effectively present to patient in professional and confidential manner dental treatment plan and proposed plan for continuing treatments.
• Understand and explain insurance benefits and financial options to patients in nonclinical terms.
• Ensure operatories are appropriately equipped and stocked with inventory and re-order when necessary.
• Maintain equipment protocols, including but not limited to: clean evacuation system, lubricate and maintain dental hand pieces, clean and maintain radiograph processors, monitor and clean equipment, clean dental lab plaster traps and maintain clean office environment.
• Notify Office Manager of equipment failure or general safety concerns.
• Assist with laboratory duties as necessary.
• Recognize signs of a dental emergency, and insure proper and timely response and notification to patient, staff, and emergency medical personnel when necessary.
• Understand and agree to maintain production standards.
• Effectively utilize and maintain a system of contact for patient follow-up/re-care.
• Maintain professional working environment within office team.
• Attend and participate in morning huddles and regular office meetings.
• Adhere to uniform attire and basic personal hygiene standards per Company policy.
• Attend continuing education and training seminars as scheduled.
• Understand and abide by HIPAA regulations and maintain confidentiality.
• All other duties and responsibilities as assigned.

Qualifications

• Active Expanded Functions Dental Assistant (EFDA) certification.
  • Or if assisting in Florida, a Registered Dental Assistant (RDA) license or Certified Dental Assistant (CDA) certificate obtained prior to May 2009, according to state guidelines and limitations.
• Radiography licensure.
• Minimum of one-year dental experience preferred.
• Excellent customer services skills and verbal communication skills.
• Ability to work in high volume environment.