Patient Care Coordinator

Patient Care Coordinator Position - Commonwealth Endodontics

Our Vision: Commonwealth Endodontics is a very successful value-based practice. This means that everyone on our team agrees to work diligently to practice the values we create together. Daily, we aspire to create the ultimate work environment. This ensures that we enjoy our time together while providing an ideal atmosphere for our patients.

Commonwealth Endodontics provides the highest standard of patient care in a friendly, comfortable setting. We strive to provide unsurpassed quality with compassion, professionalism, and clinical excellence. Exceeding our patient expectations is our highest priority. Our specialties include root canal treatment, endodontic retreatment, and endodontic microsurgery.

Our Core Values : Kaizen, Purpose-Drive, Relationship Focused, Compassionate, Adaptable, and Interdependent

Position Overview: The Patient Care Coordinator is the first point of contact for our patients and plays a key role in ensuring a smooth, welcoming experience. Working at the front desk alongside the Office Manager at their assigned location, this role supports daily operations through helpful telephone interactions, appointment scheduling, patient check-in and check-out, and clear communication, along with other administrative tasks that help patients feel comfortable, informed, and valued.

Schedule: Mondays, Tuesdays, Thursdays, & Fridays from 6:45am - 5:15pm
This office is closed on Wednesdays and the weekends.
This is a full-time position with an anticipated 40 hours per week.

Pay & Benefits: $20–$22/hr (based on experience and qualifications) plus comprehensive benefits including medical, dental, vision, short-term disability, paid time off (PTO), paid holidays, 401(k), clothing allowance, and more.

Position Responsibilities:

• Answers all incoming calls expeditiously in a professional, courteous manner
• Schedule, re-schedule, and cancel appointments for all doctors and offices
• Answers caller questions when able; transfers calls to co-workers or doctors as necessary
• Correctly inputs into the system each patient’s appointment, demographics, medical, and insurance information
• Assist patients within the office with check-in and check-out
• Evaluates schedules daily to be sure that they are scheduled correctly
• Manages email account
• Inputs patient information from online registration
• Scanning, copying and faxing
• Sends out correspondence
• Assists in other business office tasks

Skills & Competencies:

• Strong interpersonal skills with a commitment to providing exceptional customer service
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience handling high-volume phone calls with professionalism, efficiency, and a customer-focused approach
• Strong problem-solving skills with the ability to think critically and adapt to changing situations
• Positive attitude and commitment to contributing to a collaborative, team-oriented workplace
• Professional demeanor with a compassionate and patient-centered approach
• Commitment to upholding Commonwealth Endodontics' Vision and Core Values while helping foster a positive work environment

Qualifications & Requirements:

• Previous administrative office experience (highly preferred)
• Experience in a healthcare or dental office (preferred)
• Proficiency with Microsoft Office and comfort learning new software and digital platforms (required)
• Ability to operate standard office equipment (required)
• Ability to lift at least 20 pounds (required)
• HIPAA and OSHA compliance (required)
• Current BLS/CPR Certification (preferred)

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Bereavement leave
• Cash balance pension plan
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• In 2-3 sentences, tell us what led you to apply for this position.
• This position is located at our Short Pump office (12320 West Broad St, Suite #209, Richmond, VA 23233). Are you able to reliably commute to this office?
• This full-time position requires availability on Mondays, Tuesdays, Thursdays, and Fridays from 6:45am - 5:15pm. Are you able to commit to this schedule? (If you have any scheduling restrictions, please note them here.)

Work Location: In person