Patient Care Coordinator

Job Title: Patient Care Coordinator

Job Location: Maryland Oral Surgery Associates, Bethesda, MD

Job Summary:

Job Description:

• Provide quality care and attention to our patients, referring offices and team.
• Assist patients in all phases of care.
• Act as primary contact for assigned referring doctors.
• Discuss patient care and answer any questions regarding treatment.
• Follow-up with patients for missed, broken appointments and unscheduled treatment.
• Contact patients prior to surgery to collect payment deposits and answer any question.
• Assist in answering inbound calls when all other employees are not available.
• Schedule surgical appointments according to practice goals and blocks.
• Follow up on unscheduled treatment plans.
• Respond to needs of assigned RD’s and office staff.
• Coordinate doctor meetings, respond to patient questions and requests.
• Maintain patient charts: ensure required forms are accounted for and signed.
• Verify Insurance.
• Review consultation charges and enter into computer.
• Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager).
• Any other duties assigned.

Required Qualifications:

• High school diploma or equivalent required.
• Must be Bilingual (English and Spanish)
• Proficient in Microsoft office applications including Word, Excel, and Outlook.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and direct eye contact.
• Professional business attire, appearance, and phone etiquette.
• Belief in practice treatment and fees.
• Proficient in basic math and accounting skills.

Preferred Qualifications:

• Experience working in a dental or healthcare setting preferred.
• Experienced in WIN/OMS preferred.

Schedule:

• Monday – Friday, 8 hour shift

Benefits:

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program

Special Requirements:

• Working on-site is essential to the function of this position.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• Ability to sit behind a desk approximately 50% of the workday required.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.