Patient Care Coordinator

Job Overview

We are seeking a compassionate and dedicated Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from appointment scheduling to follow-up care. Your energetic approach will help foster strong patient relationships, coordinate dental services efficiently, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to make a meaningful difference in patients’ lives while working in a fast-paced, supportive environment.

Duties

• Manage patient scheduling using electronic health records (EHR) and patient management software (specifically Dentrix Ascend), ensuring appointments are booked accurately and efficiently
• Serve as the first point of contact via phone and client communication channels, providing friendly, professional assistance to patients and healthcare providers
• Verify patient insurance information, assist with health insurance inquiries, and support billing processes
• Maintain patient confidentiality by adhering strictly to privacy laws and organizational policies
• Support dental administrative tasks such as data entry, document management, and maintaining accurate electronic health records (EHR)
• Facilitate communication between patients and dental providers to coordinate care plans, follow-up appointments, and treatment instructions
• Provide excellent customer service by addressing patient questions, resolving concerns promptly, and ensuring a positive experience at every touchpoint

Requirements

• Prior experience working in a dental office or healthcare setting is highly preferred
• Proficiency with Dentrix Ascend for administrative tasks is preferred
• Knowledge of health regulation policies such as HIPAA to ensure compliance with privacy standards
• Experience supporting dental administrative functions like appointment scheduling, billing support, and insurance verification
• Familiarity with dental terminology and electronic health records (EHR/EHR) management systems such as EMR/EHR software
• Strong phone communication skills combined with excellent client communication abilities
• Ability to type quickly and accurately for efficient documentation and correspondence
• Knowledge of dental insurance processes and requirements is a plus
• Demonstrated ability to maintain patient confidentiality with integrity and professionalism

Join us as a Patient Care Coordinator where your energetic attitude will help create a welcoming environment for patients while your detailed expertise ensures smooth operations. Be part of a dedicated team committed to delivering exceptional dental experiences!

Hours are:

Monday: 7 am - 5 pm

Tuesday: 8 am - 6 pm

Wednesday: 8 am - 6pm

Thursday: 7 am - 5 pm

Friday: 7 am - 12 pm

Health Insurance not offered.

Pay: $18.00 - $24.00 per hour

Benefits:

• Continuing education credits
• Paid time off
• Retirement plan
• Uniform allowance

Work Location: In person