Orthodontist Receptionist

Job Summary

We are seeking a warm, organized, and proactive Orthodontic Schedular to be the first point of contact for our patients. The ideal candidate will create a welcoming environment, manage a fast-paced schedule, handle patient records, and coordinate with the clinical team to ensure a smooth, positive experience for children and adults.

Key Responsibilities

• Patient Experience & Greeting: Greet patients and families warmly, check them in, and ensure a welcoming, clean, and organized reception area.
• Scheduling & Flow Management: Schedule, reschedule, or cancel appointments, including managing orthodontic appointments in stages (e.g., braces, retainers) and reducing wait times.
• Phone & Communication: Answer high-volume phone calls, reply to emails/texts, and handle inquiries about treatment options, insurance, and office hours.
• Financial Duties & Insurance: Collect payments, verify insurance coverage, and handle patient billing.
• Administrative Tasks: Maintain and update patient electronic records, manage patient flow between the front and back office, and handle patient charts.
• Patient Education: Provide information regarding the office's orthodontic services and sometimes educate patients on appliance care.
• Emergency Management: Address urgent calls from patients with issues like broken or poking wires.

Qualifications & Requirements

• Education: High school diploma or GED required.
• Experience: Previous experience in a dental or medical office is highly preferred (specifically orthodontics is a plus).
• Bilingual candidates will be very competitive
• Technical Skills: Proficiency with computer systems; familiarity with dental/orthodontic software is advantageous.
• Interpersonal Skills: Outstanding customer service, ability to work with children and families, and a positive, smiling attitude.
• Organizational Skills: Ability to multitask in a fast-paced environment and pay high attention to detail.
• Compliance: Understanding of HIPAA regulations to maintain patient confidentiality.

Working Conditions

• Most time is spent at the front desk but requires movement to greet patients.
• Fast-paced, team-oriented, and client-facing environment.

Desired Traits

• Patience and empathy.
• Bilingual with Spanish highly advantageous
• Strong problem-solving abilities.
• Comfortable managing challenging patient situations.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Work Location: In person