Orthodontic Treatment Coordinator

We are currently looking for an Experienced Orthodontic Treatment Coordinator to join our busy Pediatric Dentistry & Orthodontic team. The Coordinator acts as a liaison between the patient and the Orthodontist to review treatment needs and assist the patient through the scheduling process. Must have excellent communication skills and interpersonal skills. He or she helps with treatment coordination, scheduling, routing phone calls and assists with obtaining patient information.

The ideal candidate is knowledgeable about the treatment and timelines with a minimum of one year of experience in an Orthodontic office position. Candidates must have a pleasant and courteous personality, administrative, and organizational, phone and computer skills. Experience with Open Dental practice management software is preferred but not necessary.

RESPONSIBILITIES

• Communicates effectively with patients and co-workers
• Schedules and confirms patient appointments, coordination of orthodontic treatment and necessary referrals
• Answering telephone calls and routing to the correct place
• Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient
• Answer patient questions and ease patient concerns in person, by phone and email
• Assist in Practice’s collections protocol for all outstanding balances
• Attends all staff meetings, trainings, and educational classes as required
• Maintains and develops content for our social media presence and attend health fairs
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• One year of Orthodontic experience required
• Bilingual in Spanish, required
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication both in English and Spanish, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite and Excel
• Experience with Open dental practice management software a plus

Job Type: Full-time

Pay: $21.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Ability to Commute:

• San Marcos, CA 92069 (Required)

Work Location: In person