Orthodontic Patient Care Coordinator (administrative)

Hybrid Orthodontic Patient Care Coordinator: Full-Time or Part-Time

Before applying please TEXT Dr. Nicole: 808-255-4748 and email resume to Admin@hawaiiansmilesortho.com

- Hawaiian Smiles Orthodontics (Kaneohe, Hilo, Waimea, Kona)
45-939 Kamehameha Hwy Unit 103 Kaneohe HI 96744
- Multi-location practice across Oahu & Big Island
-Follow us: Instagram / TikTok / Facebook @hawaiiansmilesortho
- www.HawaiianSmilesOrtho.com

Position Overview

Hawaiian Smiles Orthodontics is seeking a Patient Care Coordinator to join our growing orthodontic team. Seeking a highly organized, positive personality for front desk administration, scheduling, and patient coordination.

No experience required—we are willing to train the right motivated candidate. Inter-island travel may be required in future (1-2X a month all expenses paid)

Schedule & Pay

• Part-Time: 1–3 days/week (schedule varies weekly)
• Full-Time: 3–5 days/week
• Pay Range: $31,000 – $56,000 annually (based on experience)- $18 to $25 based on experience

Benefits (Full-Time)

• 401(k) with 4% employer match
• Medical, Dental, Vision, Drug coverage (if needed)
• Paid Vacation, Sick Time, Holidays & Birthday Holiday
• 7–10 days off during Christmas/New Year season
• Uniforms provided
• Travel incentives: paid travel, hotel, parking, Kona incentive pay
• Accumulate Hawaiian Miles/Atmos rewards for personal travel
• Internal office incentive bonuses

Key ResponsibilitiesPatient Care Coordinator / Administrative Duties

• Greet and assist patients and families in person and by phone
• Schedule, confirm, and manage orthodontic appointments
• Coordinate patient flow and daily office operations
• Present orthodontic treatment plans, financial options, and payment plans
• Verify dental and orthodontic insurance benefits and assist with claims
• Collect payments, post charges, and manage accounts receivable
• Maintain accurate patient records in practice management software
• Support new patient consultations, case acceptance, and onboarding
• Ensure HIPAA compliance and patient confidentiality

Orthodontic Dental Assistant Duties

• Assist orthodontist during exams and procedures
• Prepare treatment rooms; sterilize and maintain instruments
• Take X-rays (Pano, Ceph, CBCT), intraoral & extraoral photos
• Take impressions, alginates, scans, and fabricate retainers
• Pour and trim study models
• Assist with Invisalign cases and aligner distribution
• Remove archwires, ligatures, separators; seat retainers
• Maintain lab, sterilization, and supply inventory
• Follow OSHA and infection control protocols
• Assist with clinical photography for social media content

Qualifications

• Dental or orthodontic experience preferred but not required
• Strong customer service and communication skills
• Ability to multitask in a fast-paced orthodontic environment
• Willingness to cross-train front desk and clinical duties
• Familiarity with Dolphin software a plus (not required)
• Ability to travel inter-island

Education & Certifications

• High school diploma or equivalent
• CPR & First Aid certification (will be provided by practice)
• Dental assisting license not required (training provided)

Physical Requirements

• Ability to lift up to 50 lbsc
• Standing, walking, bending, and fine motor skills required
• Exposure to clinical environment, radiation, and moderate noise

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Relocate:

• Kaneohe, HI 96744: Relocate before starting work (Required)

Work Location: In person