Office Manager / Director of Operations

About Gupta Smile Studio

Gupta Smile Studio is a rapidly growing, privately owned orthodontic practice in Dallas, Texas. We are passionate about creating exceptional patient experiences, delivering outstanding orthodontic care, and building a positive, high-performing team culture.

As we continue to grow, we're looking for an experienced, motivated, and highly organized Director of Operations / Office Manager to help lead our practice into its next phase.

This is not a traditional dental office manager position. We're looking for a true leader who can take ownership of daily operations, develop our team, execute growth initiatives, and work directly alongside the practice owner to build something exceptional.

The ideal candidate is a proactive problem-solver, natural leader, and strong executor who thrives in a fast-paced environment and enjoys turning ideas into results.

Key Responsibilities

Practice Operations & Leadership

• Oversee daily practice operations to ensure an efficient, organized, and exceptional patient experience.
• Lead, coach, and support our clinical and administrative teams.
• Develop and implement systems, workflows, and standard operating procedures.
• Manage scheduling efficiency, patient flow, and operational productivity.
• Identify operational challenges and proactively implement solutions.
• Serve as the primary point of contact for day-to-day staff and operational matters.
• Maintain a positive, accountable, and collaborative workplace culture.

Human Resources & Team Development

• Manage recruiting, hiring, onboarding, and employee training.
• Conduct performance evaluations and provide ongoing coaching.
• Oversee employee schedules, attendance, PTO, and workplace policies.
• Help establish clear performance expectations and accountability.
• Support employee retention, professional development, and team engagement.
• Address workplace concerns professionally and constructively.

Marketing & Practice Growth

• Coordinate and execute the practice's marketing initiatives.
• Work with external marketing partners, vendors, and agencies.
• Oversee social media initiatives, community events, sponsorships, and referral relationships.
• Monitor lead generation, consultation scheduling, and conversion performance.
• Develop strategies to improve patient acquisition and retention.
• Ensure marketing initiatives are executed consistently and effectively.
• Identify new opportunities for practice growth.

Financial & Business Performance

• Monitor key performance indicators, including production, collections, new patient starts, and conversion rates.
• Help manage operational expenses, vendor relationships, and purchasing.
• Identify opportunities to improve efficiency and profitability.
• Develop regular performance reports and communicate results to the practice owner.
• Support annual planning, budgeting, and business growth initiatives.

Strategic Execution

• Work directly with the practice owner to translate business goals into actionable plans.
• Lead weekly team meetings and operational accountability systems.
• Manage projects from planning through implementation.
• Track progress toward established goals and ensure timely follow-through.
• Help build the infrastructure necessary for continued practice growth.

What We're Looking For

Required Qualifications

• 3+ years of management or leadership experience in a dental, orthodontic, healthcare, or comparable service-based business.
• Demonstrated ability to lead teams and manage multiple responsibilities.
• Excellent communication, organizational, and interpersonal skills.
• Strong problem-solving skills and ability to work independently.
• Experience developing processes, improving workflows, and driving accountability.
• Comfortable working with performance metrics, technology, and business reporting.
• A positive, professional attitude and genuine passion for helping people succeed.

Preferred Qualifications

• Previous experience in orthodontic or dental practice management.
• Experience managing marketing campaigns or coordinating with marketing agencies.
• Familiarity with dental practice management software.
• Experience with recruiting, HR administration, and employee development.
• Familiarity with business operating systems such as EOS (Entrepreneurial Operating System).
• Experience supporting a growing or multi-location healthcare organization.

Compensation & Benefits

We believe in rewarding strong leadership and meaningful contributions to the success of our practice.

• Competitive base salary: $85,000–$100,000 annually, depending on experience.
• Performance-based bonus opportunity of up to $15,000 annually.
• 401(k) retirement plan with a 3% employer contribution.
• 10 days of paid time off annually.
• Paid holidays.
• Health insurance contribution or employer-subsidized plan.
• Professional development and leadership growth opportunities.
• Opportunity to work directly with the practice owner and play a meaningful role in shaping the future of the business.

Why Join Gupta Smile Studio?

We're building more than an orthodontic office. We're building a practice where patients love their experience, employees feel valued, and leadership has the opportunity to make a real impact.

Unlike larger corporate organizations, you'll have the autonomy to make decisions, introduce ideas, improve systems, and directly influence the success of the business.

We're looking for someone who wants to grow with us, take pride in their work, and become a key member of our leadership team.

If you're an energetic, driven leader who enjoys building teams, improving businesses, and making things happen, we'd love to meet you.

Apply today with your resume and a brief explanation of why you believe you'd be a great fit for Gupta Smile Studio.

Pay: $59,500.00 - $90,000.00 per year

Benefits:

• 401(k)
• Retirement plan

Work Location: In person