Office Manager

Office Manager

Anderson Dentalcare — Edina, Minnesota

Position Overview

We are looking for a candidate with a dental office background.

Anderson Dentalcare is seeking an experienced, organized, and personable Office Manager to oversee the day-to-day administrative operations of our established dental practice in Edina, Minnesota.

The Office Manager will play a key leadership role in creating an efficient, organized, and positive environment for our patients and team. This position will work closely with the dentists, hygienists, dental assistants, and front-office team to ensure smooth daily operations while supporting the practice's continued growth.

The ideal candidate is a confident leader who is comfortable taking ownership of office operations, improving systems and processes, managing people, and maintaining a high standard of patient service.

Key Responsibilities

Practice Operations

• Oversee daily administrative and operational functions of the dental office
• Ensure the practice runs efficiently and stays on schedule
• Develop, implement, and maintain effective office systems and procedures
• Monitor practice performance and identify opportunities for improvement
• Coordinate staffing, scheduling, and coverage needs
• Maintain a clean, organized, professional, and welcoming office environment
• Serve as a primary point of contact between the clinical and administrative teams

Team Leadership

• Lead, support, and hold front-office and administrative team members accountable
• Assist with hiring, onboarding, training, and performance management
• Conduct regular team meetings and facilitate effective communication
• Promote a positive, collaborative, and patient-focused workplace culture
• Help establish clear expectations and workflows for all team members

Patient Experience

• Ensure patients receive exceptional customer service from scheduling through completion of treatment
• Assist with complex patient concerns and resolve issues professionally
• Monitor patient satisfaction and identify opportunities to improve the patient experience
• Help ensure consistent communication regarding treatment, scheduling, financial arrangements, and follow-up

Scheduling & Production

• Optimize the practice schedule to support efficient use of provider time
• Monitor cancellations, no-shows, unscheduled treatment, and opportunities for schedule improvement
• Work with the clinical team to maximize productive appointment time without compromising patient care
• Monitor treatment acceptance and outstanding treatment opportunities
• Help establish effective recall and reactivation systems

Financial & Administrative Management

• Oversee accounts receivable and collection processes
• Monitor insurance claims, outstanding balances, and payment issues
• Work with the dental team and billing personnel to improve collections and reduce outstanding accounts
• Assist with payroll, expense management, budgeting, and other administrative functions
• Coordinate with the practice's accountant and other outside professionals as needed
• Maintain accurate administrative and financial records
• Monitor key practice performance indicators and provide regular updates to the dentists/owners

Compliance & Risk Management

• Help ensure compliance with applicable OSHA, HIPAA, employment, and dental-office regulations
• Maintain required office policies, documentation, and training
• Coordinate equipment, supply, and vendor management
• Maintain relationships with laboratories, suppliers, service providers, and other vendors

Qualifications

• Previous dental office management or dental administrative leadership experience required
• History of dental software use--ideally dentrix
• Strong understanding of dental office operations, scheduling, insurance, and billing
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Demonstrated leadership and problem-solving skills
• Comfortable working with financial and operational reports
• Proficiency with dental practice management software and Microsoft Office
• Ability to maintain confidentiality and professionalism
• Strong attention to detail and follow-through
• Ability to work independently while collaborating effectively with the entire dental team

Ideal Candidate

The ideal candidate is someone who:

• Takes ownership rather than waiting to be asked
• Is highly organized and follows through on commitments
• Enjoys creating systems and improving inefficient processes
• Can confidently lead and hold a team accountable
• Communicates clearly and professionally
• Is comfortable working with numbers and practice performance metrics
• Builds strong relationships with patients and staff
• Brings a positive, solution-oriented attitude to the workplace
• Understands that excellent patient care and a successful business go hand in hand

What We Offer

• Opportunity to play a meaningful leadership role in an established private dental practice
• Collaborative and patient-focused team environment
• Opportunity to improve and build upon existing practice systems
• Competitive compensation based on experience
• Paid time off and other benefits based on experience and employment status
• 401k, healthcare stipend
• Opportunity for professional growth and increased responsibility

Schedule

Full-time

Monday–Thursday schedule with hours determined based on practice needs and candidate availability.

Location

Anderson Dentalcare
Edina, Minnesota

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person